GSA-Front Office

Accor; Nashik District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accor is looking for an individual with experience in hospitality management to deliver exceptional customer service and efficient hotel operations in Nashik District, India. The role includes duties in guest relations, check-ins, and maintaining operational security.

Ideal candidates will hold a Diploma or Degree in Tourism & Hospitality Management, with at least 1 year of relevant experience. Strong communication skills and a commitment to guest satisfaction are essential.

Qualifications

• Minimum of 1 year of experience in a similar capacity.
• Excellent reading, writing, and oral proficiency in English.

Responsibilities

• Provide quality service to customers promptly and courteously.
• Maintain control of guest and hotel accounts accurately.
• Handle calls effectively at the switchboard.
• Assist with accurate reservations and promotions.

Skills

Customer service excellence

Efficient communication

Sales skills

MS Excel

MS Word

MS PowerPoint

Education

Diploma/Degree in Tourism & Hospitality Management

Bachelor's degree in Hotel Management

Job description

Job Responsibilities

Provide quality service to customers by responding to their requests promptly, efficiently, and courteously during check‑in, check‑out, and throughout their stay.

• Maintain control of guest and hotel accounts ensuring all charges are accurate and posted timely.
• Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys, and guest confidentiality.
• Operate the switchboard effectively, handling all calls promptly and professionally, greeting all callers, and transferring calls to relevant departments or guest rooms.
• Document accurately all internal and guest messages and distribute according to the specified hotel procedure.
• Assist with reservations following the hotel’s standard, ensuring accurate and up‑to‑date information.
• Use opportunities to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign rooms per guest needs.

Human Resources Responsibilities

• Induct new staff into the team and department, following guidelines within the first week of employment.
• Communicate openly with management staff, ensuring regular briefings and passing relevant information.

Systems & Procedures

• Log and inform the team leader or manager of any system problems, and suggest improvements.
• Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual.
• Complete all duties and ensure a concise hand‑over.

Health & Safety

• Use safe manual handling techniques, practice safe work habits, wear protective clothing, and maintain a clean, tidy workplace.
• Maintain procedures to minimize environmental impact and prevent pollution.
• Report any health or safety hazards, faults, repairs, cleaning needs, and accidents.
• Ensure all equipment is kept in good working order and used for its intended purpose.
• Contribute to cost control through energy conservation and correct storage of materials.
• Be fully conversant with departmental fire and evacuation procedures.

Customer Service

• Provide efficient, friendly, and professional service to all guests.
• Set an example by attending to guest requests with efficiency, striving for total customer satisfaction.
• Take initiative to ensure interactions are positive and productive; call the manager if difficulties arise.
• Work collaboratively with trust so colleagues and management meet departmental goals.
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency.
• Act as a “salesperson” by actively selling special promotions and facilities.

Other Responsibilities

• Ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs.
• Ensure the workplace is free of discrimination, harassment, and victimization.
• Follow property procedures regarding grooming, performance, conduct, health and safety, and emergency procedures.
• Keep hotel, customer, and staff information confidential.
• Accept reasonable requests within competence as required by the hotel management.
• Follow hotel accounting policy and procedures.
• Facilitate the functioning of Housekeeping or other departments when necessary.

Qualifications

• Diploma / Degree in Tourism & Hospitality Management with a minimum of 1 year of experience in a similar capacity.
• Or a Bachelor’s degree in Hotel Management.
• Good working knowledge of MS Excel, Word, and PowerPoint.
• Excellent reading, writing, and oral proficiency in English.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.