GSA - Front Office

Accor; India; On-site; INR 200,000 - 320,000; Full time

Job summary

Accor India is seeking a Front Office/Guest Service Agent to warmly welcome guests, manage smooth check-in and check-out, and set a positive tone at arrival.

You will answer guest queries, assist with reservations, and coordinate with housekeeping to ensure readiness, while maintaining professional appearance and guest-focused service.

This role requires good communication, basic PMS skills, and a courteous, guest-oriented approach in a fast-paced hotel environment.

Qualifications

• Diploma or Graduate in Hotel Management is required.
• Fresher or 1–2 years of experience as GSA preferred.
• Excellent communication, interpersonal, and computer (PMS) skills required.
• Courteous, well-groomed, and guest-oriented demeanor required.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Efficiently manage the check-in and check-out processes with accuracy.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services and local attractions to assist guests effectively.
• Process room reservations, modifications, and cancellations using the hotel management system.
• Collaborate with housekeeping and other departments to ensure seamless guest experiences.

Skills

Excellent communication

Interpersonal skills

Computer (PMS) skills

Education

Diploma or Graduate in Hotel Management

Tools

PMS

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel


• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail


• Handle guest inquiries, requests, and complaints promptly and professionally


• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively


• Process room reservations, modifications, and cancellations using the hotel management system


• Manage cash transactions and maintain accurate financial records


• Ensure the front desk area is organised, clean, and presentable at all times


• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting


• Manage and resolve overbooking situations and room type changes efficiently


• Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

Qualifications

• Education: Diploma Holder or Graduate in Hotel Management.


• Experience: Fresher / 1–2 years as GSA


• Skills: Excellent communication, interpersonal, and computer (PMS) skills.


• Personality: Courteous, well-groomed, and guest-oriented.