Spa Executive

Ode Spa.Wellness; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

Ode Spa.Wellness in Hyderabad is seeking a Guest Service Associate to be the welcoming face of the spa. Responsibilities include managing front desk operations, greeting guests, promoting spa services, and ensuring a highly organized reception. The ideal candidate should possess strong communication skills, demonstrate sales aptitude, and have a guest-centric approach. The role is vital in creating a seamless experience and contributes to sales through effective service delivery.

Qualifications

• Strong verbal skills to make guests feel valued.
• Confidence in promoting spa services and products.
• Ability to efficiently manage multiple bookings.
• Familiarity with billing and appointment software.
• Presentable grooming and calm composure required.
• Enthusiastic about creating memorable experiences.
• Willingness to support teammates operationally.

Responsibilities

• Greet guests warmly and manage front desk operations.
• Promote spa treatments and upsell services.
• Coordinate appointment schedules and confirmations.
• Handle billing processes ensuring transaction accuracy.
• Maintain a clean and welcoming reception area.
• Address guest concerns and collect feedback.
• Collaborate with team members for operational support.

Skills

Strong verbal skills

Sales and upselling ability

Time management

Computer literacy

Professional appearance

Guest-centric mindset

Team collaboration

Job description

Job Description

Location: Outlet-Based

Reporting To: Spa Manager / Duty Manager

Role Summary

The Guest Service Associate (GSA) is the face of the spa, responsible for welcoming guests, managing front desk operations, and supporting service and sales delivery. The role plays a key part in creating a warm, professional, and seamless experience for all guests—from inquiry and booking to check-out. The GSA also contributes to revenue generation by promoting spa services, managing appointments, and maintaining a well‑organized reception environment.

Key Responsibilities

• Guest Reception & Front Desk Management: Greet guests with warmth and professionalism as they arrive at the spa. Assist guests with inquiries, service recommendations, and appointment bookings. Ensure that the check‑in and check‑out process is efficient and pleasant. Maintain a calm, courteous, and responsive demeanor always, even during peak hours.
• Sales & Promotions: Promote spa treatments, membership packages, gift cards, and retail products. Inform guests about ongoing offers and upsell additional services when appropriate. Maintain knowledge of spa menus and provide suggestions based on guest preferences.
• Appointment Coordination: Manage appointment schedules using spa management software or logs. Coordinate therapist availability and communicate changes effectively to the team. Confirm bookings via phone or messaging and reduce no‑shows through timely follow‑ups.
• Billing & Record Keeping: Handle billing processes using POS software, ensuring transaction accuracy and clarity. Manage cash, digital payments, and refunds as per finance SOPs. Maintain guest data, preferences, and visit history in the spa database.
• Environment & Ambiance: Ensure the reception area is clean, organized, and welcoming always. Display promotional materials, retail products, and service menus neatly. Play appropriate music, manage lighting, and create a relaxing front‑of‑house atmosphere.
• Guest Relations & Feedback: Address basic guest concerns promptly or elevate serious issues to the Duty/Spa Manager. Collect guest feedback post‑treatment and log suggestions or complaints. Follow up with repeat guests or VIPs for appointments or special occasions.
• Team & Administrative Support: Collaborate with spa therapists, housekeeping, and the Spa Manager for daily operational flow. Assist in inventory checks of front desk items such as retail products, brochures, and linens. Support administrative tasks like report preparation, stock re‑order requests, and audit readiness.

Requirements

• Communication & Soft Skills: Strong verbal skills and friendly demeanor to make guests feel valued and comfortable.
• Sales & Upselling Ability: Confidence in promoting spa services, products, and upgrades to enhance guest experience and revenue.
• Time Management: Ability to juggle multiple bookings, guest check‑ins, and phone inquiries efficiently.
• Computer Literacy: Familiarity with billing systems, appointment software, and basic office tools.
• Professional Appearance & Conduct: Presentable grooming, calm composure, and brand‑aligned service behavior.
• Guest-Centric Mindset: Enthusiastic about creating memorable experiences and ensuring satisfaction from arrival to departure.
• Team Collaboration: Willingness to support teammates and adapt to operational needs throughout the shift.