Gsa - front office

Accor; NTR; On-site; INR 250,000 - 400,000; Full time

Job summary

Accor is seeking a Front Desk/Guest Service Associate in India to warmly welcome guests, manage efficient check-in and check-out, and resolve guest inquiries with professionalism.

You will use the hotel management system (PMS), handle reservations, process payments, and work closely with housekeeping to ensure seamless guest experiences in a dynamic hotel setting.

Qualifications

• Diploma or Graduate in Hotel Management.
• Fresher / 1–2 years as GSA
• Excellent communication, interpersonal, and PMS skills.

Responsibilities

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Manage and resolve overbooking situations and room type changes efficiently
• Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://.../
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Manage and resolve overbooking situations and room type changes efficiently
• Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

Qualifications

Education:Diploma Holder or Graduate in Hotel Management.

Experience:Fresher / 1–2 years asGSA

Skills:Excellent communication, interpersonal, and computer (PMS) skills.

Personality:Courteous, well-groomed, and guest-oriented.