Guest Service Associate - Front Office

Accorhotel; Mumbai; On-site; INR 260,000 - 360,000; Full time

Job summary

Novotel Mumbai Juhu Beach, part of Accor, seeks a Guest Service Associate for its Front Office team in Chennai, India. You will be the first point of contact for guests, delivering outstanding service while managing daily front desk operations with precision and courtesy.

Join a busy upscale hotel environment where attention to detail, teamwork, and proactive guest care drive memorable experiences. Prior front desk experience is valued, along with strong communication skills.

Qualifications

• Experience in front office operations or guest services.
• Excellent communication and interpersonal skills.
• Ability to manage guest requests and conflicts professionally.

Responsibilities

• Greet guests warmly and handle check-in/check-out efficiently.
• Address guest inquiries and resolve complaints promptly and empathetically.
• Maintain detailed records of guest interactions and preferences.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Guest greeting

Customer service

Complaint resolution

Record keeping

Tools

Property management system

Job description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airportand overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Front Office team in Chennai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing daily front office operations with professionalism and efficiency. You will play a vital role in creating memorable guest experiences and ensuring smooth hotel operations through your attention to detail, collaborative spirit, and commitment to excellence.

**Guest Services & Customer Relations**

• Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
• Address guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations
• Maintain detailed records of guest interactions and preferences to enhance personalized service delivery
• Respond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction

**Front Office Operations**

• Manage room bookings and maintain accurate reservation records using the property management system
• Monitor and update room status in coordination with the Housekeeping department
• Maintain comprehensive front office logs and shift reports with meticulous attention to detail
• Process check-ins and check-outs efficiently while ensuring all administrative procedures are followed

**Administrative & Coordination**

• Maintain records of banquet functions and special events within the hotel
• Liaise with various departments to resolve day-to-day operational and administrative issues
• Adhere to all procedures and standards outlined in the hotel's operations manual
• Identify and implement service improvement initiatives to enhance guest experiences
• Support team members in delivering consistent, high-quality service standards
• Contribute to a collaborative and inclusive work environment
• Communicate transparently with management regarding any matters affecting hotel operations
• Assist with additional responsibilities as delegated by management

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