Guest Service Associate F&B Service

Kaabil; Jaipur; On-site; INR 223,200 - 312,480; Full time

Benefits offered by this job

Accommodation fully provided

Duty meals included

Job summary

A renowned hospitality establishment in Jaipur is seeking a vibrant Guest Service Associate for their Food & Beverage team. The role involves delivering exceptional service to guests, managing orders, and maintaining cleanliness in dining areas. Candidates should be fluent in Hindi and functional in English and have a degree in Hotel Management or relevant experience. The position offers a negotiable monthly salary of ₹20,000 – ₹28,000, with accommodation and duty meals provided.

Qualifications

• 0–2 years of experience in a hotel environment; freshers welcome.
• Fluent in Hindi and functional English.
• Ability to stay on your feet for long shifts.

Responsibilities

• Greet guests warmly and escort them to tables.
• Take accurate food and beverage orders.
• Serve food and drinks promptly while following protocols.
• Suggest appetizers and desserts to enhance guest experience.
• Assist in the setup and breakdown of the restaurant.
• Maintain a high standard of hygiene and cleanliness.
• Handle guest queries or complaints gracefully.

Skills

Guest Interaction

Order Management

Service Excellence

Upselling

Problem Solving

Education

Degree or Diploma in Hotel Management (BHM/DHM)

Job description

Job Title: Guest Service Associate (GSA) – F&B Service

Location: Jaipur, Rajasthan

Department: Food & Beverage Service

Job Summary

We are looking for a vibrant, guest-focused Guest Service Associate to join our F&B team. You will be the face of our dining outlets, ensuring every guest enjoys a seamless and memorable meal. From the first greeting to the final check, your goal is to provide service that is as warm as Jaipur’s hospitality.

Key Responsibilities

• Guest Interaction: Greet guests warmly, escort them to tables, and provide detailed information on menus.
• Order Management: Take accurate food and beverage orders using the POS system or KOT (Kitchen Order Ticket) books.
• Service Excellence: Serve food and drinks promptly while following standard service protocols (Silver service, Pre-plating, etc.).
• Upselling: Suggest appetizers, signature cocktails, or desserts to enhance the guest experience and increase revenue.
• Mis-en-place: Assist in the setup and breakdown of the restaurant, including polishing cutlery, folding napkins, and ensuring salt/pepper shakers are full.
• Cleanliness: Maintain a high standard of hygiene and cleanliness in the dining area at all times.
• Problem Solving: Handle guest queries or complaints with grace and elevate them to the supervisor when necessary.

Requirements & Qualifications

• Education: Degree or Diploma in Hotel Management (BHM/DHM) is preferred.
• Experience: 0–2 years of experience in a 3-star, 4-star, or 5-star hotel environment. (Freshers with great attitudes are welcome!)
• Communication: Fluent in Hindi and functional English to interact with domestic and international tourists.
• Grooming: Must maintain impeccable personal grooming and hygiene standards.
• Stamina: Ability to stay on your feet for long shifts and work in a fast-paced environment.

Compensation & Benefits

• Monthly Salary: ₹20,000 – ₹28,000 (Negotiable based on experience).
• Accommodation: Fully provided by the company.
• Food: Duty meals included.