Guest Service Associate (F&B Service)

Xandari Resorts (A unit of The Muthoot Group); Alappuzha; On-site; INR 201,000 - 268,000; Full time

Job summary

Xandari Resorts (A unit of The Muthoot Group) invites applications for a Guest Service Associate – F&B Service in Alappuzha. You will deliver warm, professional dining experiences, welcome guests, present menus, take orders, and coordinate with kitchen and bar teams to ensure smooth operations.

The role requires strong communication, a customer-focused attitude, and basic food safety knowledge. Experience in F&B is advantageous and you will operate in a team-oriented, fast-paced environment.

Qualifications

• Higher secondary or Diploma in Hotel Management (preferred).
• Experience in F&B service or hospitality industry is an advantage.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to work in a team and in a fast-paced environment.
• Basic knowledge of food safety and hygiene practices.

Responsibilities

• Welcome guests warmly, escort them to tables, and ensure a pleasant dining atmosphere.
• Present menus, provide detailed information on food and beverages, and make recommendations.
• Take accurate orders and relay them to the kitchen and bar.
• Serve food and beverages according to service standards.
• Maintain proper table setup, cleanliness, and turnover during service.
• Monitor guest satisfaction and respond to requests, feedback, and complaints.
• Coordinate with kitchen and bar teams for timely service delivery.
• Uphold hygiene and safety standards in all service areas.
• Assist in mise en place and closing of the restaurant.
• Support inventory control and minimize wastage.
• Uphold grooming and personal hygiene standards.
• Adhere to company policies and brand standards.

Skills

Strong communication and interpersonal

Customer-focused

Team player in fast-paced

Food safety knowledge

Experience in F&B/hospitality

Education

Higher Secondary or Diploma in Hotel Management (preferred)

Job description

Job Title: Guest Service Associate – F&B Service
Department: Food & Beverage Service

Job Summary

The Guest Service Associate (F&B Service) is responsible for delivering exceptional dining experiences by providing courteous, efficient, and professional service to guests. The role ensures smooth day-to-day restaurant operations, adherence to service standards, and high levels of guest satisfaction.

Key Responsibilities

• Welcome guests warmly, escort them to their tables, and ensure a pleasant dining atmosphere.
• Present menus, provide detailed information on food and beverage offerings, and make recommendations when required.
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar.
• Serve food and beverages in accordance with established service standards.
• Ensure tables are properly set up, cleared, and maintained before, during, and after service.
• Monitor guest satisfaction and respond proactively to requests, feedback, and complaints.
• Coordinate effectively with kitchen and bar teams to ensure timely and efficient service delivery.
• Maintain cleanliness, hygiene, and safety standards in all service areas.
• Assist in setting up and closing the restaurant, including mise en place and service preparation.
• Support inventory control and minimize wastage wherever possible.
• Uphold grooming and personal hygiene standards at all times.
• Handle additional responsibilities as directed by the manager.
• Adhere to and implement all company policies and procedures.
• Serve as a brand ambassador by ensuring consistent brand representation and integrity.

Qualifications & Skills

• Minimum Higher Secondary or Diploma in Hotel Management (preferred).
• Prior experience in F&B service or hospitality industry is an advantage.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to work in a team and in a fast-paced environment.
• Basic knowledge of food safety and hygiene practices.