Guest Service Associate

INOX; Mumbai City; On-site; INR 248,000 - 331,000; Full time

Job summary

INOX in Mumbai is seeking a cinema associate to welcome guests and provide excellent customer service. You will assist guests with ticket bookings and resolve queries, and take food and beverage orders to serve them promptly.

You will also maintain cleanliness of service equipment and contribute to a smooth cinema experience while supporting the operations team in daily activities and adhering to grooming and hygiene standards.

Responsibilities

• Welcome guests and provide excellent customer service.
• Assist guests with ticket bookings and resolve their queries.
• Take food and beverage orders and serve them to guests.
• Maintain cleanliness of service equipment, including trays and popcorn machines.
• Ensure a smooth and enjoyable cinema experience for all guests.
• Support the operations team in daily cinema activities.
• Follow company standards for grooming, hygiene, and guest service.

Job description

Role & responsibilities

• Welcome guests and provide excellent customer service.
• Assist guests with ticket bookings and resolve their queries.
• Take food and beverage orders and serve them to guests.
• Maintain cleanliness of service equipment, including trays and popcorn machines.
• Ensure a smooth and enjoyable cinema experience for all guests.
• Support the operations team in daily cinema activities.
• Follow company standards for grooming, hygiene, and guest service.