Guest Service Associate

INOX; Bengaluru; On-site; INR 201,000 - 312,000; Full time

Job summary

INOX Bengaluru is seeking a proactive theater associate to deliver excellent guest experiences across customer service, ticketing, concessions, and ushering. You will greet guests, assist with ticket purchases, manage concessions, and help seating and safety during shows.

Responsibilities include operating the box office, handling payments, maintaining cleanliness, assisting patrons with disabilities, and collaborating with the team to ensure smooth operations during events and promotions.

Qualifications

• 12th Pass or Graduation.

Responsibilities

• Greet customers in a friendly and courteous manner.
• Assist customers with ticket purchases and provide information on showtimes and seating.
• Handle customer inquiries and resolve any issues or complaints promptly and professionally.
• Provide assistance to patrons with disabilities or special needs.
• Operate the ticketing system to sell and print tickets.
• Manage cash, credit, and other forms of payment accurately.
• Balance the cash register at the beginning and end of shifts.
• Prepare and serve food and beverages, including popcorn, candy, and drinks.
• Upsell promotional items and combo deals to customers.
• Maintain cleanliness and organization of the concession stand.
• Ensure compliance with food safety and sanitation standards.
• Check and collect tickets at the theater entrance.
• Assist patrons in finding their seats and ensure the auditorium is clean and orderly.
• Monitor the theater during showings to ensure a safe and enjoyable experience.
• Assist in crowd control during busy times and special events.
• Report any maintenance or safety issues to management promptly.
• Work collaboratively with other team members to ensure smooth operations.
• Participate in team meetings and training sessions.
• Assist with special events and promotions as needed.
• Education: 12th Pass or Graduation

Education

12th Pass or Graduation

Job description

Key Responsibilities

Customer Service:

• Greet customers in a friendly and courteous manner.


• Assist customers with ticket purchases and provide information on showtimes and seating.


• Handle customer inquiries and resolve any issues or complaints promptly and professionally.


• Provide assistance to patrons with disabilities or special needs.

Ticketing and Box Office:

• Operate the ticketing system to sell and print tickets.


• Manage cash, credit, and other forms of payment accurately.


• Balance the cash register at the beginning and end of shifts.

Concessions:

• Prepare and serve food and beverages, including popcorn, candy, and drinks.


• Upsell promotional items and combo deals to customers.


• Maintain cleanliness and organization of the concession stand.


• Ensure compliance with food safety and sanitation standards.

Ushering:

• Check and collect tickets at the theater entrance.


• Assist patrons in finding their seats and ensure the auditorium is clean and orderly.


• Monitor the theater during showings to ensure a safe and enjoyable experience.


• Assist in crowd control during busy times and special events.


• Cleanliness and Maintenance:

Report any maintenance or safety issues to management promptly.

Team Collaboration

• Work collaboratively with other team members to ensure smooth operations.


• Participate in team meetings and training sessions.


• Assist with special events and promotions as needed.

Education:

12th Pass or Graduation