Associate F&B Service

Kaabil; Navi Mumbai; On-site; INR 150,000 - 230,000; Full time

Benefits offered by this job

Job summary

Kaabil in Navi Mumbai seeks a Guest Service Associate to ensure guests have a pleasant experience during their visit. You will greet guests, assist with purchases, answer inquiries, share information about offers, and help uphold a welcoming, professional atmosphere.

You will also handle routine tasks such as billing, inventory support, and collaborating with the team to meet targets and resolve guest concerns.

Qualifications

• Experience in guest-facing roles is preferred.
• Strong communication and teamwork skills.
• Ability to upsell products while maintaining excellent service.

Responsibilities

• Greeting & welcoming guests on arrival.
• Assist guests in purchases and provide information on offers.
• Handle inquiries, resolve complaints, and maintain a welcoming atmosphere.
• Maintain cleanliness of the outlet and assist with billing and inventory handling.

Skills

Guest service

Upselling

Customer support

Billing

Inventory management

Complaint handling

Job description

We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere.

Key Responsibilities

• Greeting & Welcoming Guest.
• Enhancing Guest Satisfaction Knowledge on products, promotions & offers Upselling of products Following SOP laid by the organisation Maintain cleanliness of the outlet all the time.
• System handling of billing Inventory management.
• Handling guest grievance Collaborating with team members to achieve targets