Guest Service Associate

Miraj Group; Mumbai; On-site; INR 201,000 - 290,000; Full time

Job summary

Miraj Group in Mumbai is seeking a courteous F&B attendant to handle and serve food items across the counter and auditorium, promote promotions, and greet guests warmly. You will record sales, handle cash, use the POS, and help maintain hygiene across service areas.

Stay updated on menu offerings and customer preferences, ensuring smooth service and accurate payments throughout shifts.

Qualifications

• Experience in F&B service and counter operations.
• Ability to promote menu items and promotions.
• Maintain hygiene and cleanliness in service areas.

Responsibilities

• Handle, sell and carry the food items across the counter and in the auditorium.
• Promote all promotions associated with F&B.
• Collect cash for each sale and record the sale and cash at end of shift.
• Use POS for recording the sale and to record F&B items received.
• Maintain hygiene standards while serving and handling food.

Skills

Cash handling

POS usage

Customer service

Upselling/promotions

Hygiene standards

Job description

Role & responsibilities

• To handle, sell and carry the food items across the counter and in the auditorium.
• To promote all promotions associated with F&B.
• To collect cash for each sale done.
• To record the sale and cash collected at the end of each shift.
• To use the POS for recording the sale.
• To record all F&B items received at the counter at the beginning - during the shift.
• To check the quality of the F&B items being placed in the warmer and cold case.
• To arrange and serve the food as per the hygiene standard using gloves and tongs.
• To use dispensing machine for coffee - tea - coke.
• To learn and use F&B selling devices such as hand held and PDA devices.
• To keep work area clean like food counter, warmers, cold cases, dispensing machine and popcorn machine.
• Staying updated on current menu choices, specialties and menu deviations.
• Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details communicating specific customer needs to the commi.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Greet all guests warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• To handle customer complaints if any while on shift.