F&B Associate

Hilton; Gurugram District; On-site; INR 280,000 - 320,000; Full time

Job summary

Hilton Gurugram is seeking a guest services professional to ensure seamless restaurant service and guest satisfaction. You will seat guests, present menus, take orders, and coordinate with the kitchen to deliver an exceptional dining experience.

You will also manage reservations, recognize VIP guests, monitor costs, and participate in training programs while maintaining a positive attitude and professional demeanor.

Qualifications

• Ability to seat guests and present menus.
• Knowledge of daily reservations and events.
• Ability to take F&B orders, offer menu suggestions, and upsell.

Responsibilities

• Ensure that the service sequence in the restaurant is followed.
• Seat guests and present menus.
• Take F&B orders and suggest items.
• Maintain service equipment.
• Know reservations for the day.
• Coordinate with kitchens.
• Know menu pricing and basic dish/ingredient methods.
• Be aware of events of the day.
• Meet guests before events and confirm details.
• Identify regular customers and VIP accounts.
• Minimize food and related costs.
• Solicit feedback from event coordinator after functions.
• Participate in trainings and development programs.
• Maintain a positive and motivated attitude.
• Handle guest or TM inquiries courteously and efficiently.
• Report guest complaints or problems to supervisor.

Skills

Guest seating

Menu knowledge

Order taking

Suggestive selling

Reservations handling

Kitchen coordination

Cost control

Guest feedback handling

Training participation

Positive attitude

Job description

• ensure that at all times the service sequence in the restaurant is followed.
• To seat the guests and present them with the menus.
• To take F&B orders from the guests in the standard manner and should be able to offer suggestions.
• Responsible for the maintenance of service equipment
• To know all the reservations of the day.
• To coordinate with the respective kitchens
• To be very well versed with menu pricing and to know the basic methods of preparing the dishes and the ingredients.
• To know all the events of the day.
• To meet all the guests before the event and check the details
• To identify regular customers and VIP accounts.
• To make efforts to minimize food costs and other related costs
• To solicit feedback from event coordinator on the quality of food/service after every function.
• Participate in any training and / or development programs.
• Project a positive and motivated attitude.
• Handle guest or other TM’s inquiries in a courteous and efficient manner.
• Report all guest complaints or problems to immediate superior