Front Office Associate

Hilton; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Hilton in Gurugram is seeking a Front Office team member to engage guests, respond to their needs, and collect feedback to enhance satisfaction. You will ensure VIP rooms are prepared and expedite express check-in with OnQ system updates, while upholding hotel standards.

The role requires rotating shifts including night, early and late hours. You may be transferred within the hotel or other properties in the Hilton chain as needed to support operations.

Qualifications

• Meet and interact with guests to enhance guest satisfaction.
• Solicit guest feedback on their stay in the Hotel through documentation in SALT formats.
• Check if all amenities are in place for VIP, executives and lady guests.
• Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in.

Responsibilities

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To ensure that all Front Office related polices and guidelines are followed and implemented.
• Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy
• This position includes night shift work as well as early and late shifts on a rotating basis.
• Team member is not permitted to use personal mobile phones during the shift hours.
• Maintain quality standards and maximize utility of departmental resources.
• Regularly update guest preferences and profiles on the OnQ Property Management System.
• Responsible for smooth operations of the department.
• Improve efficiency standards to ensure better performance.

Job description

Job Description

To maintain a high customer service focus by approaching your job with the customers always in mind.

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To ensure that all Front Office related polices and guidelines are followed and implemented.
• Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy
• This position includes night shift work as well as early and late shifts on a rotating basis.
• Team member is not permitted to use personal mobile phones during the shift hours.
• Meet and interact with guests to enhance guest satisfaction
• Solicit guest feedback on their stay in the Hotel through documentation in SALT formats.
• Check if all amenities are in place for VIP, executives and lady guests.
• Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in.
• You can be transferred at the discretion of the Management to any sub department or department within the Hotel or any other Hotel of the same chain
• Maintain quality standards and maximize utility of departmental resources.
• Regularly update guest preferences and profiles on the OnQ Property Management System.
• Responsible for smooth operations of the department.
• Improve efficiency standards to ensure better performance.