Assistant Manager - Front Office

Hyatt Regency; Ernakulam; On-site; INR 450,000 - 650,000; Full time

Job summary

Hyatt Regency in Kochi (Ernakulam) is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service. You will drive operational efficiency, coordinate with other departments, and uphold high standards of professionalism in all guest interactions.

The role focuses on strategies to enhance customer satisfaction, loyalty, and overall guest experience through team leadership and continuous service improvements.

Responsibilities

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze customer feedback and implement changes to improve overall experience.
• Maintain high standards of quality and professionalism in all interactions.
• Lead and motivate the team to achieve goals and objectives.

Job description

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.


• Develop and implement strategies to enhance customer satisfaction and loyalty.


• Coordinate with other departments to ensure seamless service delivery.


• Analyze customer feedback and implement changes to improve overall experience.


• Maintain high standards of quality and professionalism in all interactions.


• Lead and motivate the team to achieve goals and objectives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.