Assistant Manager - Front Office

Hyatt Regency; Ghaziabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hyatt Regency in Ghaziabad, India, is seeking a Front Office Manager to lead the guest services team and uphold service excellence. The role focuses on delivering exceptional guest experiences and driving operational efficiency at the hotel’s front desk.

You will oversee front desk operations, implement guest satisfaction initiatives, and coordinate with housekeeping, F&B, and engineering to resolve issues promptly while maintaining high standards.

Qualifications

• Experience in supervising a front office team with a focus on service excellence.
• Ability to implement guest-centric processes and standards.
• Strong coordination with other departments to ensure seamless service delivery.
• Proven track record in resolving guest complaints professionally and promptly.
• Maintain high standards of quality and consistency in front office operations.

Responsibilities

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and consistency in all front office services.
• Lead and motivate the team to achieve operational excellence.

Skills

Front office supervision

Customer service

Operations coordination

Team leadership

Complaint resolution

Job description

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and consistency in all front office services.
• Lead and motivate the team to achieve operational excellence.