Duty Manager

PVR Limited; Delhi; On-site; INR 550,000 - 950,000; Full time

Job summary

PVR Limited in Delhi seeks a cinema operations professional to ensure smooth running under the cinema head’s guidance. You will oversee concession operations, box office, and guest satisfaction, while directing all service aspects with a hands-on approach.

Responsibilities include day-to-day operations, quality control, merchandising and marketing coordination, cost management, sanitation, and staff training.

Qualifications

• 3 to 5 years of experience in the hospitality sector.

Responsibilities

• Handling operations on a day-to-day basis.
• Monitoring quality level of products and services, merchandising and marketing, operating costs, sanitation and hygiene.
• Conducts daily briefings and sets up targets/goals for the shift.
• Oversees services from box office to concessions to ensure high standards.
• Conducts operational training for service associates and duty officers to boost performance.
• Must be willing to work in a team environment with a hands-on approach.

Skills

Hospitality experience

Job description

Responsible for the smooth running of the cinema in accordance with the set of company Policies and procedures under the general guidance and supervision of the cinema head. Also oversees and directs all aspects of concession operations, box office, and guest satisfaction. Acts as the cinema in charge in the absence of the cinema head/center custodian.

Key Responsibilities:

1. Handling operations on a day-to-day basis.
2. Monitoring and controlling
   • Quality level of products and services
   • Merchandising and Marketing
   • Operating costs
   • Sanitation, cleanliness, and hygiene of the entire area under his/her purview.
   • Ensure optimum performance in specific jobs assigned in the above areas.
3. Conducts daily briefings & sets up targets/goals for the shift and makes a constant effort to achieve the same.
4. Oversees the services of Cinema from box office to concessions to ensure the highest standards and quality services at all times.
5. Conducts operational training for service associates & duty officers (under the guidance of the Cinema Head) to enhance job performance and productivity.
6. Must be willing to work in a team environment- with a total hands-on approach.

Candidate with 3 to 5 years of experience in the hospitality sector