Guest Relation Officer

Deepam Hospital; Chengalpattu; On-site; INR 180,000 - 300,000; Full time

Job summary

Deepam Hospital in Tamil Nadu is seeking a guest relations role to ensure seamless guest experiences through exceptional service, addressing complaints, and prompt issue resolution.

The candidate will develop strong relationships with guests through personalized interactions, addressing their needs, and exceeding expectations while supporting front office operations such as check-in/check-out and billing.

Qualifications

• 0-3 years of experience in hospitality or guest handling/guest relations.
• Strong knowledge of GRE principles and practices; apply in real-life situations.
• Excellent communication skills for interacting with guests from diverse backgrounds.
• Ability to work independently as well as part of a team; adaptability is essential.

Responsibilities

• Ensure seamless guest experience by providing exceptional customer service, handling complaints, and resolving issues promptly.
• Develop strong relationships with guests through personalized interactions, addressing their needs, and exceeding expectations.
• Manage front office operations, including check-in/check-out processes, room assignments, and billing.

Skills

GRE principles

Communication skills

Independent work

Job description

Roles and Responsibilities

• Ensure seamless guest experience by providing exceptional customer service, handling complaints, and resolving issues promptly.
  


• Develop strong relationships with guests through personalized interactions, addressing their needs, and exceeding expectations.
  


• Manage front office operations, including check-in/check-out processes, room assignments, and billing.
  

Desired Candidate Profile

• 0-3 years of experience in hospitality industry or related field (guest handling/guest relations).
  


• Strong knowledge of GRE principles and practices; ability to apply them in real-life situations.
  


• Excellent communication skills for effective interaction with guests from diverse backgrounds.
  


• Ability to work independently as well as part of a team; adaptability is essential.