Guest Relations Executive (Night Shift)

Zivaya Wellness Pvt. Ltd; Gurugram District; On-site; INR 279,000 - 502,000; Full time

Job summary

Zivaya Wellness Pvt. Ltd at Le Meridien Gurgaon seeks a confident Guest Relations Executive – Wellness (Night Shift).

The role combines hospitality, relationship-building, and direct sales in a premium hotel environment, requiring charm, strong communication, and a drive to convert interactions into revenue. You will greet guests, introduce wellness services, upsell treatments, coordinate with therapists, and uphold high standards of ambience and service.

Qualifications

• Strong people skills and ability to start conversations with guests.
• Sales-oriented mindset with experience in hospitality or wellness sales is preferred.
• Excellent spoken and written English; additional languages are a plus.

Responsibilities

• Greet guests in the lobby with confidence and warmth.
• Introduce wellness services, therapies, and offers to guests.
• Convert walk-ins into revenue through persuasive communication.

Skills

People skills

Sales driven

Hospitality sales

English communication

Presentable

Job description

Job Title: Guest Relations Executive – Wellness (Night Shift)

About the Role

We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside Le Meridien at Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently

Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and be a single point of contact
• Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

• Coordinate with therapists/staff to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

• Strong people skills with confidence in initiating conversations with guests
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
• Comfortable approaching guests and actively promoting services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable, and professional demeanor
• Responsible, disciplined, and dependable
• Very strong sense of ownership and detailed oriented
• Ensuring world-class product and service delivery
• Willingness to work flexible shifts
• Ability to perform in a fast-paced hotel environment

Compensation

• Fixed salary plus very attractive performance-linked incentives
• High earning potential for strong sales performers

Preferred Criteria

• Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
• Detailed Oriented