Sales Executive

Westin Hotels & Resorts; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Westin Hotels & Resorts on Chennai's Velachery Main Road seeks a sales and marketing professional to assist guests, maximize revenue through upselling, and manage reservations. You will coordinate with Sales and Data Administration, ensure guest satisfaction, and uphold brand standards.

The role requires a minimum of 2 years of related experience, a high school diploma or GED, and the ability to work in a non-management, full-time capacity. Marriott policies and guest loyalty are emphasized.

Qualifications

• Education: High school diploma or GED.
• At least 2 years of related work experience.
• No supervisory experience required.
• License or certification: None.

Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate department.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Upsell to guests and promote brand image during interactions.
• Process reservations, changes, and cancellations via phone, fax, or mail; enter Rewards information.
• Answer, record, and respond to guest questions with clear, professional communication.
• Assist in training and motivating team members; adhere to company policies and confidentiality.

Skills

Customer service

Sales techniques

Communication

Education

High school diploma or GED

Job description

Job Description

Job Number

26120453

Job Category

Sales & Marketing

Location

154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.