Front Office Executive

WOW Softech; New Delhi; On-site; INR 279,000 - 424,000; Full time

Job summary

WOW Softech is seeking a Front Office Executive in Delhi to be the first point of contact for guests. The role emphasizes delivering a refined, warm, and seamless arrival experience in a luxury wellness setting.

Ideal candidates are female with 2+ years in hospitality or front office, and proven skills in CRM, billing, and cash handling. The job requires strong guest service, discretion, and professional conduct during 9-hour rotating shifts over 6 days a week.

Qualifications

• Prior experience in hospitality or front office
• Female candidate preferred
• 2+ years experience
• Must have CRM, billing, cash handling

Responsibilities

• Guest Experience & Reception Management
• Guest Handling & Query Resolution
• Communication & Member Engagement
• Front Office Operations Coordination
• Basic Administrative Support
• Maintain member data and records
• Assist in basic reporting and documentation

Skills

Guest experience

Reception & service

Communication

Tools

CRM system

Billing & cash handling

Job description

Role Front Office Executive

Location Delhi

Female candidate only

Exp 2yrs+

Must have CRM,billing,cash.

• Prior experience in hospitality or front office roles (explicitly preferred) spas, salons, hotels, resorts, or premium clubs
• Comfort working in a luxury/premium service environment

The Front Office Executive is the first point of contact for all members and guests, responsible for

delivering a refined, warm, and seamless arrival experience.

This role is critical in shaping first impressions, guiding guests through the facility, and managing all front-

desk interactions with professionalism, discretion, and efficiency.

Key Responsibilities

• 1. Guest Experience & Reception Management
• 2. Guest Handling & Query Resolution
• 3. Communication & Member Engagement
• 4. Coordination & Front Office Operations
• 5. Basic Administrative Support
• Maintain member data and records
• Assist in basic reporting and documentation as required

This role requires a strong focus on guest experience, discipline, and professionalism, aligned with the

standards of a luxury wellness environment.

Operating Hours: 7:00 AM 9:00 PM

Shift: 9-hour rotational shift within operating hours

Working Days: 6 days a week