Spa Executive

Ode Spa; Hyderabad; On-site; INR 279,000 - 390,600; Full time

Job summary

Ode Spa in Hyderabad seeks a Guest Service Associate to be the face of the spa. This role involves welcoming guests, managing front desk operations, and contributing to revenue generation through service promotion. Candidates should demonstrate strong communication and sales skills, time management, and a guest-centric mindset. The position offers a full-time opportunity in a dynamic spa environment, ensuring a seamless experience for guests from arrival to departure.

Qualifications

• Strong verbal skills and a friendly demeanor to make guests feel valued.
• Confidence in promoting spa services and products.
• Ability to juggle multiple bookings and inquiries efficiently.
• Familiarity with billing systems and appointment software.
• Presentable grooming and calm service behavior.
• Enthusiastic about creating memorable guest experiences.
• Willingness to support teammates in daily tasks.

Responsibilities

• Greet guests warmly and assist with inquiries.
• Promote treatments and upsell additional services.
• Manage appointment schedules effectively.
• Handle billing processes ensuring accuracy.
• Maintain a clean and welcoming reception area.
• Address guest concerns promptly.
• Collaborate with spa staff for operational flow.

Skills

Strong verbal communication skills

Confidence in sales and upselling

Time management

Computer literacy

Professional appearance

Guest-centric mindset

Team collaboration

Job description

Masti Health and Beauty Pvt. Ltd | Full time

Reporting To: Spa Manager / Duty Manager

Role Summary

The Guest Service Associate (GSA) is the face of the spa, responsible for welcoming guests, managing front desk operations, and supporting service and sales delivery. The role plays a key part in creating a warm, professional, and seamless experience for all guests—from inquiry and booking to check‑out. The GSA also contributes to revenue generation by promoting spa services, managing appointments, and maintaining a well‑organized reception environment.

Key Responsibilities

1. Guest Reception & Front Desk Management
   • Greet guests with warmth and professionalism as they arrive at the spa.
   • Assist guests with inquiries, service recommendations, and appointment bookings.
   • Ensure that the check‑in and check‑out process is efficient and pleasant.
   • Maintain a calm, courteous, and responsive demeanor always, even during peak hours.
2. Sales & Upselling
   • Promote spa treatments, membership packages, gift cards, and retail products.
   • Inform guests about ongoing offers and upsell additional services when appropriate.
   • Maintain knowledge of spa menus and provide suggestions based on guest preferences.
3. Appointment Coordination
   • Manage appointment schedules using spa management software or logs.
   • Coordinate therapist availability and communicate changes effectively to the team.
   • Confirm bookings via phone or messaging and reduce no‑shows through timely follow‑ups.
4. Billing & Payment Handling
   • Handle billing processes using POS software, ensuring transaction accuracy and clarity.
   • Manage cash, digital payments, and refunds as per finance SOPs.
   • Maintain guest data, preferences, and visit history in the spa database.
5. Front of House Environment
   • Ensure the reception area is clean, organized, and welcoming always.
   • Display promotional materials, retail products, and service menus neatly.
   • Play appropriate music, manage lighting, and create a relaxing front‑of‑house atmosphere.
6. Guest Relations & Feedback
   • Address basic guest concerns promptly or elevate serious issues to the Duty/Spa Manager.
   • Collect guest feedback post‑treatment and log suggestions or complaints.
   • Follow up with repeat guests or VIPs for appointments or special occasions.
7. Team & Administrative Support
   • Collaborate with spa therapists, housekeeping, and the Spa Manager for daily operational flow.
   • Assist in inventory checks of front desk items such as retail products, brochures, and other supplies.
   • Support administrative tasks like report preparation, stock re‑order requests, and audit readiness.

Requirements

• Communication & Soft Skills: Strong verbal skills and friendly demeanor to make guests feel valued and comfortable.
• Sales & Upselling Ability: Confidence in promoting spa services, products, and upgrades to enhance guest experience and revenue.
• Time Management: Ability to juggle multiple bookings, guest check‑ins, and phone inquiries efficiently.
• Computer Literacy: Familiarity with billing systems, appointment software, and basic office tools.
• Professional Appearance & Conduct: Presentable grooming, calm composure, and brand‑aligned service behavior.
• Guest‑Centric Mindset: Enthusiastic about creating memorable experiences and ensuring satisfaction from arrival to departure.
• Team Collaboration: Willingness to support teammates and adapt to operational needs.