Hospitality Executive

Advance India Projects (AIPL); Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Advance India Projects (AIPL) in Gurgaon is seeking a well-presented Hospitality Executive to manage guest interactions and ensure a warm, professional experience. You will welcome guests, attend to requests, and coordinate with teams to deliver seamless service.

The role requires 3 years of hospitality or front-office experience, strong communication, grooming, and a customer-centric attitude. Join a dynamic environment where guest satisfaction is a priority and teamwork is valued.

Qualifications

• Graduate / Diploma in Hospitality, Hotel Management, or a related field preferred.
• Minimum 3 years of experience in hospitality, front office, guest relations, restaurant service, luxury retail, or a similar customer-facing role.
• Excellent verbal communication and interpersonal skills.
• Pleasant personality with strong customer-service orientation.
• Good grooming and professional presentation.
• Ability to remain calm and courteous while handling multiple guests or requests.
• Strong coordination and teamwork skills.
• Comfortable working in a dynamic, customer-facing environment.

Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Attend to guest requirements, queries, and requests promptly.
• Ensure high standards of hospitality and customer service at all times.
• Coordinate with the relevant teams to ensure smooth guest service.
• Assist guests with seating, refreshments, and other hospitality requirements.
• Maintain cleanliness, presentation, and service standards in the assigned area.
• Handle guest feedback professionally and escalated concerns when required.
• Maintain a professional appearance and positive attitude.
• Support events, meetings, and other hospitality requirements as needed.
• Ensure adherence to company hospitality and service standards.

Skills

Guest Relations

Customer Service

Communication Skills

Hospitality Management

Grooming & Presentation

Interpersonal Skills

Team Coordination

Problem Solving

Education

Graduate / Diploma in Hospitality

Job description

Hospitality Executive

Department: Hospitality
Location: Gurgaon
Job Type: Full-time

Role Overview

We are looking for a well-presented, courteous, and service-oriented Hospitality Executive to manage guest interactions and ensure a warm, professional, and seamless experience. The ideal candidate should have excellent communication skills, a positive attitude, and a strong focus on customer service.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.

• Attend to guest requirements, queries, and requests promptly.

• Ensure high standards of hospitality and customer service at all times.

• Coordinate with the relevant teams to ensure smooth guest service.

• Assist guests with seating, refreshments, and other hospitality requirements.

• Maintain cleanliness, presentation, and service standards in the assigned area.

• Handle guest feedback professionally and escalated concerns when required.

• Maintain a professional appearance and positive attitude.

• Support events, meetings, and other hospitality requirements as needed.

• Ensure adherence to company hospitality and service standards.

Candidate Profile

• Graduate / Diploma in Hospitality, Hotel Management, or a related field preferred.

• Minimum 3 years of experience in hospitality, front office, guest relations, restaurant service, luxury retail, or a similar customer-facing role.

• Excellent verbal communication and interpersonal skills.

• Pleasant personality with strong customer-service orientation.

• Good grooming and professional presentation.

• Ability to remain calm and courteous while handling multiple guests or requests.

• Strong coordination and teamwork skills.

• Comfortable working in a dynamic, customer-facing environment.

Key Skills

• Guest Relations

• Customer Service

• Communication Skills

• Hospitality Management

• Grooming & Presentation

• Interpersonal Skills

• Team Coordination

• Problem Solving