Guest Relation Executive

Hotel Solutions India; Gurugram District; On-site; INR 240,000 - 520,000; Full time

Benefits offered by this job

Fixed basic salary

Incentives (Performance-linked)

Meals provided

Premium hospitality environment

Exposure to high-value guests

Career growth opportunities

Job summary

Hotel Solutions India in Gurugram seeks a dynamic sales professional to drive onsite loyalty/membership card sales to hotel guests and walk-in customers. You will engage guests, explain benefits, and pursue monthly targets while delivering premium service.

Coordinate with F&B, reservations and front-office teams to fulfill member requests and provide post-sale support, including reservations. Presents an opportunity to grow in a premium hospitality environment.

Qualifications

• Female candidates preferred, with a confident, energetic and persuasive personality.
• Passionate about sales, targets and customer acquisition.
• Aggressive/strong approach towards sales, while maintaining professionalism and excellent guest etiquette.
• Excellent communication, interpersonal and convincing skills.
• Prior experience in hotel sales, membership sales, hospitality, guest relations, retail sales or premium customer service will be an advantage.
• Candidates with a proven track record of achieving sales targets will be preferred.
• Presentable, well-groomed and comfortable interacting with premium/high-value guests.
• Should be proactive, target-oriented and capable of working independently.

Responsibilities

• Drive onsite sales of hotel loyalty/membership cards to hotel guests and walk-in customers.
• Proactively engage with guests, understand requirements, and communicate membership benefits.
• Achieve monthly/weekly membership sales targets through strong conversion and relationship-building skills.
• Handle post-sales support for members, including restaurant/table reservations and hotel room reservations.
• Coordinate with F&B, reservations and front-office teams to fulfil member requests.
• Resolve member queries and concerns promptly while ensuring high service standards.

Skills

Sales

Customer acquisition

Communication

Guest relations

Target driven

Independent worker

Job description

Role & responsibilities

• 1. Drive onsite sales of hotel loyalty/membership cards to hotel guests and walk-in customers.
• 2. Proactively engage with guests, understand their requirements, and effectively communicate membership benefits.
• 3. Achieve monthly/weekly membership sales targets through strong conversion and relationship-building skills.
• 4. Handle post-sales support for members, including restaurant/table reservations and hotel room reservations.
• 5. Coordinate with hotel F&B, reservations and front-office teams to fulfil member requests
• 6. Resolve member queries and concerns promptly while ensuring high service standards.

Preferred candidate profile

• 1. Female candidates preferred, with a confident, energetic and persuasive personality.
• 2. Passionate about sales, targets and customer acquisition.
• 3. Aggressive/strong approach towards sales, while maintaining professionalism and excellent guest etiquette.
• 4. Excellent communication, interpersonal and convincing skills.
• 5. Prior experience in hotel sales, membership sales, hospitality, guest relations, retail sales or premium customer service will be an advantage.
• 6. Candidates with a proven track record of achieving sales targets will be preferred.
• 7. Presentable, well-groomed and comfortable interacting with premium/high-value guests.
• 8. Should be proactive, target-oriented and capable of working independently.

Perks and benefits

• 1. Fixed Basic Salary + Performance-Linked Incentives
• 2. Attractive earning potential based on membership sales performance.
• 3. Meals provided at the hotel
• 4. Opportunity to work in a premium hospitality environment.
• 5. Exposure to high-value customers and luxury hospitality operations.
• 6. Career growth opportunities based on performance.