Guest Relations Executive (GRE) Restaurant / Hospitality

Evolvia Hospitality Llp; Sector 10; On-site; INR 180,000 - 300,000; Full time

Job summary

Evolvia Hospitality Llp is seeking a Guest Relations professional to welcome guests, manage reservations, queues and seating with a focus on a warm first impression. You will coordinate with team members to ensure smooth service and guest satisfaction in a busy hospitality environment.

Ideal candidates have strong communication, a pleasant personality, and the ability to stay calm during peak hours. Freshers with the right attitude and good communication are welcome to apply.

Qualifications

• Good communication and interpersonal skills.
• Pleasant personality and guest-focused approach.
• Ability to remain calm and organised during peak hours.
• Prior experience in restaurant, hotel, caf, or hospitality preferred.
• Freshers with the right attitude and strong communication skills may also be considered.

Responsibilities

• Welcome and engage with guests and ensure a warm first impression.
• Manage reservations, walk-ins, waiting lists, queues, and table allocation.
• Keep waiting guests informed and ensure a smooth waiting experience.
• Handle guest queries, feedback, and basic concerns professionally.
• Coordinate with Captains, Stewards, Kitchen, and Management for smooth service.
• Actively participate in food & beverage service during operations.
• Maintain high standards of grooming, communication, and hospitality.

Skills

Guest relations

Hospitality

Customer service

Communication

Queue management

Table allocation

Job description

Key Responsibilities

• Welcome and engage with guests and ensure a warm first impression.
• Manage reservations, walk-ins, waiting lists, queues, and table allocation.
• Keep waiting guests informed and ensure a smooth waiting experience.
• Handle guest queries, feedback, and basic concerns professionally.
• Coordinate with Captains, Stewards, Kitchen, and Management for smooth service.
• Actively participate in food & beverage service during operations.
• Maintain high standards of grooming, communication, and hospitality.

Candidate Profile

• Good communication and interpersonal skills.
• Pleasant personality and guest-focused approach.
• Ability to remain calm and organised during peak hours.
• Prior experience in restaurant, hotel, caf, or hospitality preferred.
• Freshers with the right attitude and strong communication skills may also be considered.

Key Skills

Guest Relations | Hospitality | Customer Service | Restaurant Operations | Reservations | Queue Management | Table Allocation | Communication