Guest Relations Executive - F&B Female

Della Resorts and Adventure; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Della Resorts and Adventure in Pune, Maharashtra, invites a guest relations professional to welcome guests, ensure a personalized dining experience, and resolve queries promptly. You will coordinate with F&B service, kitchen, and other departments to maintain smooth operations and high guest satisfaction.

The role requires excellent English communication; Hindi or Marathi will be an advantage. A pleasant personality, strong interpersonal skills, and a customer-service orientation are essential.

Qualifications

• Excellent English communication required; Hindi/Marathi will be an advantage.
• Pleasant personality with strong interpersonal skills and customer-service orientation.

Responsibilities

• Welcome and warmly greet guests, ensuring a personalized dining experience.
• Handle guest queries, feedback, and complaints professionally and promptly.
• Coordinate with F&B service, kitchen, and other departments to ensure smooth operations.
• Maintain strong guest relationships and encourage repeat visits.
• Assist with reservations, table arrangements, special requests, and VIP guest handling.
• Promote restaurant offerings, special menus, and events to guests.
• Maintain high standards of grooming, communication, and hospitality.

Skills

English communication

Interpersonal skills

Customer service

Education

Bachelor's Degree in Hotel Management

Job description

Job Description

• Welcome and warmly greet guests, ensuring a personalized dining experience.
• Handle guest queries, feedback, and complaints professionally and promptly.
• Coordinate with F&B service, kitchen, and other departments to ensure smooth operations.
• Maintain strong guest relationships and encourage repeat visits.
• Assist with reservations, table arrangements, special requests, and VIP guest handling.
• Promote restaurant offerings, special menus, and events to guests.
• Maintain high standards of grooming, communication, and hospitality.

Job Expectations

• Excellent English communication; Hindi/Marathi will be an advantage.
• Pleasant personality, strong interpersonal skills, and customer-service orientation.

Minimum Qualification

• Bachelor's Degree in Hotel Management,

Minimum Job Experience

• 1-3 years

Reporting To

• Director F&B

Travel

NA