Guest Relations Executive

Sobha Ltd.; Bengaluru South; On-site; INR 240,000 - 360,000; Full time

Job summary

Sobha Limited in Bengaluru South seeks a Guest Relations Executive to welcome visitors, manage the reception, and handle calls and inquiries. You will coordinate appointments and liaise with sales teams to ensure smooth interactions and a positive brand impression.

The role requires strong communication, a professional demeanor, and experience in hospitality, real estate, or customer service. Familiarity with office software and calendars is preferred, with fluency in English and local languages.

Qualifications

• Proficiency in guest relations and receptionist duties to manage front desk operations and ensure a positive visitor experience.
• Strong communication and customer service skills to handle inquiries, resolve concerns, and interact professionally with diverse guests.
• Basic sales skills to support project presentations, provide information on offerings, and coordinate with the sales team.
• Ability to maintain a professional demeanor, with strong interpersonal skills and attention to detail in a customer-facing environment.
• Prior experience in hospitality, real estate, or customer service roles is preferred.
• Comfort using office software and telephone systems; ability to manage calendars and visitor logs efficiently.
• Fluency in English and local languages, with the ability to communicate clearly both in person and over the phone.

Responsibilities

• Greet and assist guests, manage reception desk operations and answer inquiries.
• Coordinate appointments and meetings; relay information to sales and customer service teams.
• Maintain visitor records and guide guests through project information or facilities.
• Ensure reception and lobby areas are orderly and presentable; respond to guest requests with courtesy.

Skills

Guest relations

Receptionist duties

Communication

Customer service

Sales support

Professional demeanor

Hospitality/Real estate experience

Office software

Calendar/visitor logs

English/local languages fluency

Education

High school diploma

Hospitality/business related qualification (advantage)

Tools

Office software tools

Job description

Company Description

Sobha Limited is one of India's largest and only backward-integrated real estate companies, known for its focus on benchmark quality and robust engineering. Founded in 1995 by Mr. PNC Menon, the company builds on three decades of experience in crafting high-end interiors and architectural masterpieces in the Middle East. Sobha has established itself as a preferred real estate brand through a customer-centric approach, in-house research, and transparent business practices. The company is guided by timeless values and uncompromising business ethics, attracting individuals who are committed to excellence. Sobha's successful public listing in 2006, with an IPO oversubscribed a record 126 times, reflects strong market confidence in its vision and performance.

Role Description

The Guest Relations Executive is a full-time, on-site role based in Bengaluru South, responsible for delivering a welcoming and professional experience to all visitors and clients. This role includes greeting and assisting guests, managing reception desk operations, handling phone calls and inquiries, and coordinating appointments or meetings. The Guest Relations Executive responds to guest requests, addresses concerns, and works closely with sales and customer service teams to ensure seamless interactions. Daily tasks also involve maintaining visitor records, guiding guests through project information or facilities, and ensuring the reception and lobby areas are orderly and presentable. The role requires consistent, courteous communication and a strong focus on enhancing guest satisfaction and brand perception.

Qualifications

• Proficiency in guest relations and receptionist duties to manage front desk operations and ensure a positive visitor experience.
• Strong communication and customer service skills to handle inquiries, resolve concerns, and interact professionally with diverse guests.
• Basic sales skills to support project presentations, provide information on offerings, and coordinate with the sales team.
• Ability to maintain a professional demeanor, with strong interpersonal skills and attention to detail in a customer-facing environment.
• Prior experience in hospitality, real estate, or customer service roles is preferred.
• Comfort using office software and telephone systems; ability to manage calendars and visitor logs efficiently.
• Minimum of a high school diploma; a degree or certification in hospitality, business, or related fields is an advantage.
• Fluency in English and local languages, with the ability to communicate clearly both in person and over the phone.