Guest Relation Executive

goSTOPS; Sringeri; In loco; INR 279.000 - 391.000; Tempo pieno

Vantaggi offerti da questo lavoro

Provident Fund

ESIC

Performance incentives

Complimentary meals

Free accommodation

Pan-India locations

Descrizione del lavoro

goSTOPS is hiring a Guest Relations Executive to ensure a warm, seamless guest experience at our Karnataka properties. You will oversee front desk tasks, greet guests, and coordinate services to maintain high satisfaction.

The role requires hospitality training or a hotel management background, strong communication, and willingness to travel across our PAN India locations. Competitive benefits are offered, including housing and meals.

Competenze

• 6 months of industrial training or relevant hospitality experience.
• Pleasant personality with excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program preferred.
• Flexibility and enthusiasm for traveling across properties.

Mansioni

• Greet and welcome guests, delivering excellent customer service throughout their stay.
• Manage check-ins and check-outs, with accurate documentation.
• Handle phone calls, messages, and inquiries, routing to relevant departments.

Conoscenze

Guest services

Front desk operations

Communication

Administrative support

Travel willingness

Formazione

Hotel management degree

Strumenti

MS Excel

Descrizione del lavoro

Role & responsibilities

Job Title: Guest Relations Executive

Location: Karnataka - Chikmagalur

We are looking for a Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks: Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations with a focus on North regions.