Guest Relation Executive

goSTOPS; Alibag; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

Complimentary accommodation

Meals provided by company

Performance incentives up to 35%

Job summary

goSTOPS, India's backpacker hostel brand, invites applications for a Guest Relations Executive at our Alibaug property. You will ensure an exceptional guest experience, greet guests, manage check-ins/outs, and coordinate communications across teams to maintain a welcoming atmosphere.

The role requires hospitality exposure, strong communication, and willingness to travel to other PAN India locations. We offer accommodation and meals, PF/ESIC, and performance incentives up to 35% of gross salary.

Qualifications

• 6 months of industrial training or experience in hospitality.
• Excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program preferred.
• Willingness to travel across properties.

Responsibilities

• Greet guests and provide excellent customer service throughout their stay.
• Manage check-ins and check-outs and complete documentation.
• Handle phone calls, messages and inquiries, routing to relevant departments.
• Maintain files, records, and prepare spreadsheets for reporting.
• Support inventory checks and procure monthly supplies; act as property in-charge when needed.
• Assist in food and beverage service to guests.
• Assist with basic bookkeeping tasks such as invoicing.
• Travel to other properties across South and West India when required.

Skills

Communication skills

Hospitality experience

Travel flexibility

Education

Hotel Management program

Job description

Role & responsibilities

Job Title: Guest Relations Executive

Location: Maharastra - Alibaug

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks: Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations with a focus on North regions.