Guest relation executive

goSTOPS

Alibag

On-site

INR 167,400 - 279,000

Full time

14 days+

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Benefits offered by this job

Competitive salary with performance incentives

Complimentary accommodation and meals

Opportunity to work at multiple locations

Provident Fund and ESIC benefits

Job summary

Join goSTOPS as a Guest Relations Executive/Senior Guest Relations Executive and ensure an exceptional experience for visitors at our fast-growing backpacker hostels. This entry-level role encompasses guest services, front desk operations, and supporting property management, ideal for passionate individuals from hotel management backgrounds.

Qualifications

Minimum of 6 months experience in hospitality.
Strong verbal and written communication skills.
Flexibility for travel across properties.

Responsibilities

Manage guest services and front desk operations.
Assist with property management and bookkeeping tasks.
Support food and beverage service and maintain documentation.

Skills

Customer Service

Communication

Hospitality

Education

Hotel Management Program

Job description

Direct message the job poster from goSTOPS

Senior Talent Acquisition Manager @ goSTOPS || Ex - Zolostays || Leadership Hiring || Lateral Hiring || Hospitality || Real Estate || Co-living ||…

Job Title: Guest Relations Executive / Senior Guest Relations Executive

Location: Alibag

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent

customer service throughout their stay.

● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate

completion of all necessary documentation.

● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant

departments when necessary.

● Administrative Support: Maintain and organize files, records, and documents, updating them as

needed. Create and manage spreadsheets for reporting and operational needs.

● Property Management Support:

○ Conduct inventory checks and maintain records.

○ Assist in the procurement of monthly supplies.

○ Step in as the property in-charge during the absence of the property manager.

● Food and Beverage Assistance: Support the service of food and beverages to ensure guest

satisfaction.

● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.

● Cross-Location Travel: Be willing to travel to other properties in South and West India when

required.

Qualifications/Knowledge/Experience

● A minimum of 6 months of industrial training or relevant experience in hospitality.

● A pleasant personality and excellent verbal and written communication skills.

● Final-year student or graduate from a Hotel Management program is preferred.

● Flexibility and enthusiasm for traveling across our properties.

What We Offer

● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.

● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.

● Additional Perks: Complimentary accommodation and meals provided by the company.

● The opportunity to work at multiple PAN India locations with a focus on West regions.

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we

encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!

Seniority level