Guest Relations Executive

RSPL Group; Gurugram District; On-site; INR 260,000 - 400,000; Full time

Job summary

A leading luxury service provider in Gurugram is seeking a Client Relationship Manager for their Boutique (Salon). The role requires at least 2 years of experience in client management, particularly in luxury retail or hospitality. Key responsibilities include engaging clients, upselling services, and managing daily operations. The ideal candidate has exceptional communication skills and a positive, vibrant personality, ready to create an exceptional experience for clients.

Qualifications

• 2+ years of experience in client relationship management in luxury or premium retail, beauty, wellness, aviation, or hospitality.
• Exceptional communication and enthusiasm.
• Ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Greet and attend clients at the Boutique (Salon).
• Conduct client consultations and engage in upselling and cross-selling.
• Address questions and resolve complaints effectively.
• Manage incoming and outgoing calls.
• Handle appointment booking, artist assignments, billing, and cash management.
• Oversee daily opening and closing procedures.
• Manage day-to-day administrative tasks.

Skills

Excellent customer service

Positive attitude

Creative personality

Enthusiastic communication

Detail-oriented

Organized

Drive to succeed

Job description

The incumbent will be responsible for managing Client relationships, ensuring an exceptional experience in the Boutique (Salon).

Brand: SINH

About the Role:

Greet and attend clients at the Boutique (Salon). Conduct client consultations, and engage in upselling and cross-selling of services and products. Address questions and resolve complaints effectively. Manage incoming and outgoing calls. Handle appointment booking, artist assignments, billing, and cash management. Oversee daily opening and closing procedures for the Boutique (Salon). Manage day-to-day administrative tasks.

Responsibilities:

• Greet and attend clients at the Boutique (Salon).
• Conduct client consultations and engage in upselling and cross-selling of services and products.
• Address questions and resolve complaints effectively.
• Manage incoming and outgoing calls.
• Handle appointment booking, artist assignments, billing, and cash management.
• Oversee daily opening and closing procedures for the Boutique (Salon).
• Manage day-to-day administrative tasks.

Qualifications:

2+ years of experience in Client relationship management in Luxury Or Premium retail stores specializing in beauty, wellness, high-end product, aviation or hospitality industry. Candidates from aviation industry will be preferred. Excellent customer service. Positive, creative, and enthusiastic personality with excellent communication skills. High on energy, detail oriented, organized and a drive to succeed.

Required Skills:

Excellent customer service. Positive, creative, and enthusiastic personality with excellent communication skills. High on energy, detail oriented, organized and a drive to succeed.