Customer Relationship Executive

Khimji Dayabhai Group of Companies; Odisha; On-site; INR 223,200 - 390,600; Full time

Job summary

Khimji Dayabhai Group of Companies in India, Odisha is seeking a customer service representative to warmly greet customers, manage the customer waiting area, and deliver exceptional service. Candidates should possess strong interpersonal skills, be able to work calmly under pressure, and have basic knowledge of office software. This role is crucial in enhancing customer experience aligned with luxury brand standards, while maintaining professional appearance and organizing workspace.

Qualifications

• Strong interpersonal communication and people-handling skills.
• Ability to work in a fast-paced retail environment.
• Calm under pressure.
• Basic knowledge of office software and systems.

Responsibilities

• Warmly greet customers and guests.
• Manage the customer waiting area effectively and courteously.
• Share product catalogues and service information during wait time.
• Guide customers smoothly to the relevant sales or service counters.
• Deliver exceptional customer service aligned with luxury brand standards.
• Maintain electronic customer data for all walk-ins.
• Handle customer queries and escalate concerns to the Store Manager when required.
• Maintain a clean, organized work area in coordination with housekeeping.
• Ensure a neat, professional, and well-groomed appearance at all times.

Skills

Interpersonal communication

People-handling skills

Basic knowledge of office software and systems

Ability to work in a fast-paced retail environment

Calm under pressure

Job description

What you are required to do?

• Warmly greet customers and guests
• Manage the customer waiting area effectively and courteously
• Share product catalogues and service information during wait time
• Guide customers smoothly to the relevant sales or service counters
• Deliver exceptional customer service aligned with luxury brand standards
• Maintain electronic customer data for all walk‑ins
• Handle customer queries and escalate concerns to the Store Manager when required
• Maintain a clean, organized work area in coordination with housekeeping
• Ensure a neat, professional, and well‑groomed appearance at all times

What we're looking for?

• Strong interpersonal communication and people‑handling skills
• Ability to work in a fast‑paced retail environment
• Calm under pressure
• Basic knowledge of office software and systems