Operations Executive

Hair Sanctuary and Soa; Hyderabad; On-site; INR 223,200 - 334,800; Full time

Job summary

Hair Sanctuary and Spa in Hyderabad is seeking a customer-focused professional to manage client interactions, appointments, and front-office operations. The ideal candidate should have excellent communication skills and a professional demeanor, ensuring a welcoming experience for clients.

The role involves handling inquiries, scheduling, and explaining spa services while converting leads into bookings. Prior experience in customer service or similar environments is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Well-spoken, organized, and professional demeanor.
• Strong customer service and client conversion abilities.

Responsibilities

• Handle client inquiries via phone, WhatsApp, and walk-ins.
• Manage the reception area and ensure a welcoming experience.
• Schedule appointments and manage daily bookings.
• Explain services and convert leads into confirmed appointments.
• Maintain accurate client records.
• Coordinate with the operations team for service delivery.

Skills

Excellent communication skills

Customer service abilities

Organizational skills

CRM system proficiency

Job description

We are looking for a well-spoken, organized, and customer-focused professional to manage client interactions, appointments, and front-office operations. The ideal candidate should have excellent communication skills, a professional demeanor, and the ability to explain services confidently while converting inquiries into bookings.

Key Responsibilities

• Handle client inquiries via phone, WhatsApp, and walk-ins.
• Manage the reception area and ensure a welcoming experience for clients.
• Schedule appointments and manage daily bookings.
• Explain spa services, packages, and memberships to prospective clients.
• Convert leads into confirmed appointments through effective communication and follow-ups.
• Maintain accurate client records and manage CRM software.
• Coordinate with the operations team to ensure smooth scheduling and service delivery.
• Provide a professional and seamless customer experience.

Requirements

• Excellent communication and interpersonal skills.
• Well-spoken, organized, and professional in appearance and conduct.
• Strong customer service and client conversion abilities.
• Comfortable using CRM systems and basic computer applications.
• Ability to multitask and manage multiple client interactions efficiently.
• Prior experience in customer service, hospitality, wellness, salon, spa, or front-office environments is preferred.