Customer Relationship Executive

Shaakya Salon & Spa; Bengaluru; Sur place; INR 279 000 - 446 000; Plein temps

Résumé du poste

Shaakya Salon & Spa in Bengaluru is seeking a customer service oriented professional to handle inbound and outbound calls for bookings, memberships, wellness packages, and inquiries.

You will build relationships, boost sales, follow up with clients, and coordinate with therapists and staff to maintain high service standards while delivering personalized wellness guidance.

Qualifications

• Good verbal communication and interpersonal skills.
• Passion for customer service, wellness, and hospitality industry.
• Strong problem-solving and relationship-building abilities.
• Basic knowledge of sales and customer handling.
• Ability to work independently and as part of a team.
• Flexibility to work weekends or rotational shifts when required.
• 0.5 to 4 years of experience in customer service, sales, spa, salon, wellness, or hospitality industry preferred.

Responsabilités

• Handle inbound and outbound calls to assist clients with spa bookings, memberships, wellness packages, and service inquiries.
• Build strong relationships with clients by delivering exceptional customer service and personalized wellness guidance.
• Follow up with existing and potential customers to improve client retention and generate repeat business.
• Promote spa therapies, wellness packages, memberships, and seasonal offers to increase sales and client engagement.
• Address customer concerns professionally and ensure a smooth and satisfying guest experience.
• Coordinate with therapists, reception, and management teams to maintain high service standards.
• Achieve monthly sales and customer satisfaction targets.
• Maintain accurate client records, appointments, and follow-up details.

Connaissances

Verbal communication

Interpersonal skills

Customer service

Sales affinity

Teamwork

Weekend flexibility

Experience 0.5–4 yrs

Description du poste

Key Responsibilities:

• Handle inbound and outbound calls to assist clients with spa bookings, memberships, wellness packages, and service inquiries.
• Build strong relationships with clients by delivering exceptional customer service and personalized wellness guidance.
• Follow up with existing and potential customers to improve client retention and generate repeat business.
• Promote spa therapies, wellness packages, memberships, and seasonal offers to increase sales and client engagement.
• Address customer concerns professionally and ensure a smooth and satisfying guest experience.
• Coordinate with therapists, reception, and management teams to maintain high service standards.
• Achieve monthly sales and customer satisfaction targets.
• Maintain accurate client records, appointments, and follow-up details.

Qualifications & Skills:

• Good verbal communication and interpersonal skills.
• Passion for customer service, wellness, and hospitality industry.
• Strong problem-solving and relationship-building abilities.
• Basic knowledge of sales and customer handling.
• Ability to work independently and as part of a team.
• Flexibility to work weekends or rotational shifts when required.
• 0.5 to 4 years of experience in customer service, sales, spa, salon, wellness, or hospitality industry preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.