Guest Relations Executive

SSH INDIA SUPPORT SERVICES PVT LTD; Bengaluru; On-site; INR 167,000 - 301,000; Full time

Job summary

SSH INDIA SUPPORT SERVICES PVT LTD in Bengaluru is seeking a Guest Relations Executive to welcome guests, respond to inquiries and ensure a smooth experience from arrival to departure. You will manage reception duties, handle calls and appointments, and coordinate with internal teams to address guest needs while maintaining accurate visit records.

The role supports customer service initiatives and helps maintain a professional, organized front-office environment in a full-time, on-site setting.

Qualifications

• Strong Guest Relations and Customer Service skills to manage visitor experiences and resolve concerns effectively.
• Excellent Communication skills, including clear verbal and written interactions with guests and internal stakeholders.
• Experience with Receptionist Duties, such as handling calls, managing appointments, and maintaining front-desk operations.
• Basic Sales skills to support promotional activities, upselling services, or providing information about offerings.
• Professional appearance, courteous attitude, and the ability to remain calm under pressure.
• Comfort with using office software, phone systems, and guest management tools.
• Prior experience in hospitality, front office, or customer-facing roles is preferred.
• Relevant education in hospitality, business administration, or a related field is an advantage.

Responsibilities

• Greet and assist guests on arrival and throughout their visit.
• Handle phone calls and manage appointments efficiently.
• Coordinate with internal teams to address guest needs and requests.
• Maintain accurate records of visits and interactions for reporting.
• Support customer service initiatives and help maintain a professional front-office environment.

Skills

Guest relations

Customer service

Communication skills

Reception duties

Sales basics

Professional demeanor

Office software

Guest management tools

Education

Hospitality or business administration degree

Tools

Guest management software

Phone systems

Job description

Company Description

SSH INDIA SUPPORT SERVICES PVT LTD is a professional support services provider focused on delivering reliable, customer-centered solutions to businesses. The company specializes in managing front-office and guest-facing operations to enhance client and visitor experiences. Team members work in dynamic environments where attention to detail, service quality, and professionalism are highly valued. SSH INDIA SUPPORT SERVICES PVT LTD offers opportunities to grow skills in hospitality, administration, and customer service while contributing to high standards of service delivery.

Role Description

The Guest Relations Executive is a full-time, on-site role based in the Greater Bengaluru Area. This role involves welcoming and assisting guests, responding to inquiries, and ensuring a smooth and positive experience from arrival to departure. Responsibilities include managing reception duties, handling phone calls and appointments, coordinating with internal teams to address guest needs, and maintaining accurate records of visits and interactions. The Guest Relations Executive supports customer service initiatives, may assist with basic sales or promotional activities, and helps maintain a professional, organized front-office environment.

Qualifications

• Strong Guest Relations and Customer Service skills to manage visitor experiences and resolve concerns effectively.


• Excellent Communication skills, including clear verbal and written interactions with guests and internal stakeholders.


• Experience with Receptionist Duties, such as handling calls, managing appointments, and maintaining front-desk operations.


• Basic Sales skills to support promotional activities, upselling services, or providing information about offerings.


• Professional appearance, courteous attitude, and the ability to remain calm under pressure.


• Comfort with using office software, phone systems, and guest management tools.


• Prior experience in hospitality, front office, or customer-facing roles is preferred.


• Relevant education in hospitality, business administration, or a related field is an advantage.