Assistant Manager - Guest Relations

Shapoorji Pallonji Group; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Shapoorji Pallonji Group is seeking a customer-facing professional for front desk and guest relations responsibilities. You will greet guests, manage seating, and assist with reservations and paperwork throughout the sales process.

The role requires strong communication skills and the ability to coordinate with multiple teams to ensure a smooth guest experience. The ideal candidate has 2–7 years of relevant experience in administration and guest relations, with proficiency in MS Office and

Qualifications

• Any Graduate with 2–7 years of experience.
• Proficiency in spreadsheets, word processing, and database management.
• Experience in administration, dealing with visitors, guest relation.
• Strong verbal and written communication skills.

Responsibilities

• Greet guests personally and on the telephone.
• Provide appropriate seating arrangements and ensure space is tidy.
• Manage menus counts and reservation arrangements for events.
• Attend walk-in customers and guide them around the property.
• Assist with initial paperwork and sales documentation through value chain.
• Coordinate with housekeeping to maintain cleanliness of spaces.
• Set up appointments with sales and CRM teams.
• Obtain guest feedback via comment cards and ensure smooth handovers.
• Maintain and update customer files and ledgers; ensure timely payments.

Skills

Guest relations

Verbal communication

Written communication

Administration

Education

Any Graduate

Tools

MS Office

Database management

Job description

Role & responsibilities

• Should have a pleasing personality.
• Greet guests personally and on the telephone.
• Provide appropriate seating arrangements.
• Ensure the quantity of menus is sufficient to cater to the number of guests.
• Make reservation arrangements.
• Maintain clean and organized spaces.
• Attending walk-in customers and taking them around the property.
• Assist them in completing all the initial paperwork.
• Check with housekeeping and ensure that doors are clean and stain free.
• Fixing appointments of the clients with the sales and CRM team.
• Say a warm good-bye to the guests. Have a check with every guest to see if everything was wonderful.
• Give them a comment card and ask them for their valuable feedback regarding the property.
• Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage.
• Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project.
• Up gradation of customer files w.r.t documents /paperwork.
• Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action.
• Regular updation of records for ensuring timely payments, documentation etc.
• Filing customer wise in hard copies

Education & Experience Requirement:

• Any Graduate with an experience between 2 to 7 years
• knowledge and experience of relevant software applications - spreadsheets, word processing, and database management
• Exposure in administration, dealing with visitors, guest relation
• Should have good verbal and written communication skills