Guest Relation Incharge

Joyalukkas; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Joyalukkas in Bengaluru seeks a proactive Guest Relation In-charge to oversee customer experience across the showroom. You will welcome shoppers, address feedback, resolve escalated issues, and guide floor teams to deliver attentive hospitality.

Your goal is to ensure every visitor enjoys a seamless, welcoming, and memorable retail experience while driving customer satisfaction and sales through strong leadership and service standards.

Qualifications

• MBA/postgraduate in Hospitality/Marketing/Retail Management or related stream.
• Experience in a customer-facing role, preferably in retail or hospitality.
• Strong communication and problem-solving skills.
• Excellent verbal and written communication with strong active listening.
• Ability to lead and motivate a team.

Responsibilities

• Greet and engage with customers, offering assistance and recommendations.
• Monitor and ensure that sales staff are effectively delivering customer needs, including offering refreshments and personalized assistance.
• Resolve customer issues with empathy, fairness, and speed, maintaining a positive relationship while adhering to store policies.
• Lead and support the store team to deliver excellent customer service and meet sales targets.
• Analyze customer visit frequency, purchase trends, and satisfaction scores from CRM data to prepare periodic insights and actionable recommendations for store leadership.
• Inform customers about new products, offers, and promotions to drive sales.
• Provide feedback and reports on customer preferences and trends to management.

Skills

Customer service

Communication

Problem solving

Team leadership

Kannada-English

Education

MBA/PG in Hospitality/Marketing/Retail Management

Job description

Job overview:

We are seeking a proactive and customer-focused Guest Relation In-charge to oversee customer experience and elevate service standards across the showroom. In this role, you will serve as the primary point of contact welcoming shoppers, addressing customer feedback, resolving escalated issues, and guiding floor teams to deliver attentive, high- quality hospitality. Your goal is to ensure every visitor enjoys a seamless, welcoming, and memorable retail experience.

Key Responsibilities:

• Greet and engage with customers, offering assistance and recommendations.
• Monitor and ensure that sales staff are effectively delivering customer needs, including offering of refreshments and personalized assistance.
• Resolve customer issues with empathy, fairness, and speed, maintaining a positive relationship while adhering to store policies.
• Lead and support the store team to deliver excellent customer service and meet sales targets.
• Analyze customer visit frequency, purchase trends, and satisfaction scores from CRM data to prepare periodic insights and actionable recommendations for store leadership.
• Inform customers about new products, offers, and promotions to drive sales.
• Provide feedback and reports on customer preferences and trends to management.

Qualifications:

• MBA/ Post Graduation in Hospitality/Marketing/Retail Management or Related stream.
• Experience in a customer-facing role, preferably in retail or hospitality.
• Strong communication and problem-solving skills.
• Excellent verbal and written communication skills with strong active listening capabilities.
• Ability to lead and motivate a team.

Proficiency in Kannada and English Language is must.