Manager - Guest Relations

Malabar Group; Mangaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Malabar Group in Mangaluru is seeking a Guest Relations Manager to oversee store guest relations and plan to elevate customer satisfaction. You will manage front office, understand customer preferences, and delegate tasks to staff to ensure exemplary service.

The role also involves resolving all customer complaints, developing an HNI client network, and monitoring satisfaction trends. Training and grooming of Guest Relationship Executives will be part of your responsibilities.

Qualifications

• Experience in guest relations and customer service.
• Ability to plan and improve customer satisfaction.
• Strong front office management experience is preferred.
• Experience in upscale customer service settings is desirable.

Responsibilities

• Manage guest relations functions of the store and plan for upscale service.
• Understand customers’ buying patterns and preferences.
• Manage front office and customer relations sections and delegate responsibilities efficiently.
• Take overall responsibility for all customer complaints resolution and rectification.
• Develop High Net-worth Individual (HNI) customer network.
• Monitor customer satisfaction reports and trends.
• Ensure grooming and training of Guest Relationship Executives.
• In-store engagement activities to enhance the customer experience.

Skills

Floor Management

Communication Skills

Interpersonal Skills

Hospitality

Administration

Job description

Job Role:

To Manage the guest relations activities of the store and plan to improve the customer satisfaction level.

• Responsible for all GR functions of the store and strategically plan for upscale customer service.


• Understand customers’ buying patterns and preferences.


• Manage front office and customer relations sections and delegate responsibilities efficiently.


• Overall responsibility of all customer complaints resolution and rectification.


• Develop High Net-worth Individual (HNI) customer network.


• Monitor customer satisfaction reports and trends.


• Ensure the grooming and training of Guest relationship executives.


• Responsible for In-store engagement activities.

Skills Required :

• Floor Management


• Excellent communicative and interpersonal abilities


• Hospitality and Administration

Note : Openings at Malleshwaram, Rajajinagar, Jayanagar, Mangalore