Guest Relation In charge

Joyalukkas; Delhi; On-site; INR 450,000 - 600,000; Full time

Job summary

Joyalukkas in Delhi is seeking a proactive Guest Relation In-charge to oversee customer experience and elevate service standards across the showroom. You will greet shoppers, address feedback, resolve escalated issues, and guide floor teams to deliver attentive, high-quality hospitality.

Qualification: MBA/PG in Hospitality, Marketing, Retail Management, or related field. Experience in customer-facing roles (retail/hospitality) with 1–5 years.

Qualifications

• MBA/PG in Hospitality, Marketing, Retail Management, or related field.
• Experience in customer-facing role in retail or hospitality.
• Strong communication and problem-solving skills.
• Ability to lead and motivate a team to deliver guest satisfaction.

Responsibilities

• Greet and engage with customers, offering assistance and recommendations.
• Monitor and ensure sales staff deliver on customer needs, including refreshments and personalised assistance.
• Resolve customer issues with empathy, fairness, and speed while adhering to store policies.
• Lead and support the store team to deliver excellent customer service and meet sales targets.
• Analyse customer visit frequency, purchase trends, and satisfaction scores from CRM data to prepare insights for leadership.
• Inform customers about new products, offers, and promotions to drive sales.
• Provide management with feedback and reports on customer preferences and trends.

Skills

Customer service

Communication

Team leadership

Education

MBA/Post Graduation in Hospitality/Marketing/Retail Management

Job description

Job Role: Guest Relation In charge

Qualification: MBA/ Post Graduation

Experience Level – 1 to 5 year, Freshers can also apply

CTC – 4.5 to 6 LPA

Job Overview:

We are seeking a proactive and customer-focused Guest Relation In-charge to oversee

customer experience and elevate service standards across the showroom. In this role, you

will serve as the primary point of contact—welcoming shoppers, addressing customer

feedback, resolving escalated issues, and guiding floor teams to deliver attentive, high-

quality hospitality. Your goal is to ensure every visitor enjoys a seamless, welcoming, and

memorable retail experience.

Key Responsibilities:

• Greet and engage with customers, offering assistance and recommendations.
• Monitor and ensure that sales staff effectively deliver on customer needs, including offering of refreshments and personalized assistance.
• Resolve customer issues with empathy, fairness, and speed, maintaining a positive relationship while adhering to store policies.
• Lead and support the store team to deliver excellent customer service and meet sales targets.
• Analyze customer visit frequency, purchase trends, and satisfaction scores from CRM data to prepare periodic insights and actionable recommendations for store leadership.
• Inform customers about new products, offers, and promotions to drive sales.
• Provide management with feedback and reports on customer preferences and trends.

Qualifications:

• MBA/Post Graduation in Hospitality, Marketing, Retail Management, or a related stream.
• Experience in a customer-facing role, preferably in retail or hospitality.
• Strong communication and problem-solving skills.
• Excellent verbal and written communication skills with strong active listening capabilities.
• Ability to lead and motivate a team.