AM - Outlet

SmartRecruiters, Inc.; Karnataka; On-site; INR 480,000 - 600,000; Full time

Job summary

Accor in Mysuru, India, invites an energetic Assistant Manager - Outlet to lead daily outlet operations, drive sales growth, and deliver exceptional guest experiences. You will cultivate a high-performance team, uphold service standards, and collaborate with cross-functional teams to meet business goals.

Responsibilities include supervising staff, managing inventory and POS systems, ensuring financial accuracy, and reporting performance trends to senior management, while maintaining a premium

Qualifications

• Strong leadership and team management skills to motivate and develop staff.
• Proven sales acumen with a track record of meeting/exceeding targets in retail.
• Excellent customer service orientation with strong communication in English.
• Ability to analyze data, interpret performance metrics, and translate insights into actions.

Responsibilities

• Oversee and manage all daily outlet operations, ensuring compliance with policies and standards.
• Lead, mentor, and develop outlet staff to build a high-performance culture and conduct performance reviews.
• Drive sales performance and revenue targets through strategic planning and campaigns.
• Monitor KPIs, sales metrics, and data to identify opportunities for improvement.
• Manage inventory, stock rotation, cleanliness, safety, and visual merchandising.
• Maintain exceptional customer service standards and handle complaints professionally.
• Prepare and submit regular reports on outlet performance and strategic recommendations.
• Collaborate with cross-functional teams on company-wide initiatives and goals.
• Handle cash management, reconciliation, and financial accuracy per protocols.
• Maintain and optimize POS systems to enhance efficiency.

Skills

Leadership & Team Management

Sales Acumen

Customer Service Excellence

Data Analysis & KPI Tracking

Organizational & Time Management

Problem-Solving & Decision-Making

Retail Operations Knowledge

POS & Retail Software Proficiency

Staff Development

Tools

POS systems

Retail Management Software

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

We're looking for a dynamic and results-driven Assistant Manager - Outlet to join our team in Mysuru, India. In this pivotal role, you'll oversee the daily operations of our outlet while fostering a collaborative, high-performance environment. You'll be responsible for driving sales growth, ensuring exceptional customer experiences, and maintaining operational excellence. This is an excellent opportunity for a detail-oriented leader who is passionate about retail operations and committed to developing talent while achieving ambitious business goals.

• Oversee and manage all daily outlet operations, ensuring strict compliance with company policies, procedures, and established standards
• Lead, mentor, and develop outlet staff to build a high-performance culture, support career growth, and conduct regular performance reviews
• Drive sales performance and revenue targets through strategic planning, team motivation, and implementation of effective promotional campaigns
• Monitor and analyze key performance indicators (KPIs), sales metrics, and operational data to identify opportunities for improvement and optimization
• Manage inventory levels, stock rotation, outlet cleanliness, safety standards, and visual merchandising to maintain a premium customer environment
• Ensure exceptional customer service standards are consistently met and handle customer complaints with professionalism, empathy, and transparency
• Prepare and submit regular reports on outlet performance, sales trends, operational challenges, and strategic recommendations to senior management
• Collaborate with cross-functional teams to support company-wide initiatives, strategic objectives, and organizational goals
• Handle cash management, reconciliation, and financial accuracy while maintaining compliance with financial protocols
• Maintain and optimize point-of-sale (POS) systems and leverage technology to enhance operational efficiency

Qualifications

• Strong leadership and team management skills with demonstrated ability to motivate, develop, and inspire staff to achieve excellence
• Proven sales acumen and track record of consistently achieving or exceeding sales targets in a retail environment
• Excellent customer service orientation with strong interpersonal and communication skills in English
• Proficiency in analyzing data, interpreting performance metrics, and translating insights into actionable strategies
• Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment
• Problem-solving abilities and sound decision-making skills with a collaborative approach to conflict resolution
• Comprehensive knowledge of retail operations, inventory management, merchandising best practices, and visual merchandising standards
• Proficiency with point-of-sale (POS) systems and retail management software
• Cash handling expertise with strong attention to financial accuracy and reconciliation
• Ability to work flexible hours, including weekends and holidays as required by business needs
• Adaptability and resilience in managing dynamic retail environments and responding to changing priorities
• Knowledge of local languages (Hindi/Kannada) is a plus and would be beneficial for the Mysuru location