Executive - Guest Relations

Malabar Gold & Diamonds; Bangalore Rural; On-site; INR 279,000 - 390,600; Full time

Job summary

Malabar Gold & Diamonds in Bangalore Rural is seeking a customer-focused individual to welcome guests and assist them in finding the right services. The ideal candidate will engage effectively with customers to ensure satisfaction and handle inquiries promptly.

Responsibilities include managing store ambiance, calling potential customers, and guiding them through promotional schemes. Strong communication skills and expertise in customer relations are essential for this role.

Qualifications

• Experience in customer service with a focus on customer satisfaction.
• Strong verbal communication skills to interact with customers effectively.

Responsibilities

• Welcome guests and direct them to the right salesperson.
• Handle guest inquiries and complaints professionally.
• Maintain store ambiance through effective displays.
• Engage with customers to understand their requirements.
• Call potential customers and invite them to promotional events.

Skills

Expertise in Customer relation

Good Communication Skill

Job description

Job Role

To welcome the guests, understand their requirements, and direct them to the right salesperson ensuring customer satisfaction.

• Engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
• Upgrade personal and company image to stimulate maximum customer appeal.
• Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner.
• Accurately gather customer data related to pre-purchase, conversion, footfall data, etc. for analysis.

Assist in managing the overall Store ambiance through maintenance of displays (e.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines.

• Call up potential customers (leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc.
• Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers.

Skills Required

• Expertise in Customer relation
• Good Communication Skill