Walk-in | Guest Relation Executive

Paras Health; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Paras Health in Gurugram is seeking a front desk staff to welcome patients and visitors, resolve guest queries, and provide information on hospital services and processes. The role involves coordinating with multiple departments to ensure smooth patient flow and timely resolutions.

The ideal candidate will have excellent verbal and written communication, strong interpersonal skills, and a patient-centric approach.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer-handling skills.
• Pleasant personality with a patient-centric approach.
• Good coordination and problem-solving abilities.

Responsibilities

• Welcome and greet patients, attendants, and visitors in a courteous and professional manner.
• Handle guest queries, requests, and concerns and provide timely resolutions.
• Assist patients and attendants with information regarding hospital services, departments, facilities, and processes.
• Coordinate with clinical and non-clinical departments to resolve patient/attendant concerns.
• Support patient registration, appointment, admission, discharge, and other front-office processes as required.
• Ensure smooth coordination and communication between patients, attendants, and hospital teams.
• Handle feedback and complaints professionally and escalate unresolved issues to the concerned authority.
• Maintain accurate records of guest interactions, complaints, feedback, and resolutions.
• Ensure adherence to hospital policies, service standards, and patient safety protocols.
• Conduct regular rounds of designated areas to identify and address guest service-related concerns.
• Assist VIP patients, corporate patients, and special guests as required.
• Maintain professional grooming, communication, and service etiquette at all times.
• Support patient satisfaction initiatives and contribute to improving the overall guest experience.

Job description

Role & responsibilities:

• Welcome and greet patients, attendants, and visitors in a courteous and professional manner.
• Handle guest queries, requests, and concerns and provide timely resolutions.
• Assist patients and attendants with information regarding hospital services, departments, facilities, and processes.
• Coordinate with clinical and non-clinical departments to resolve patient/attendant concerns.
• Support patient registration, appointment, admission, discharge, and other front-office processes as required.
• Ensure smooth coordination and communication between patients, attendants, and hospital teams.
• Handle feedback and complaints professionally and escalate unresolved issues to the concerned authority.
• Maintain accurate records of guest interactions, complaints, feedback, and resolutions.
• Ensure adherence to hospital policies, service standards, and patient safety protocols.
• Conduct regular rounds of designated areas to identify and address guest service-related concerns.
• Assist VIP patients, corporate patients, and special guests as required.
• Maintain professional grooming, communication, and service etiquette at all times.
• Support patient satisfaction initiatives and contribute to improving the overall guest experience.

Preferred candidate profile:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer-handling skills.
• Pleasant personality with a patient-centric approach.
• Good coordination and problem-solving abilities.