Walk-in | Guest Relation Executive

Asian Institute Of Nephrology And Urology; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

Asian Institute Of Nephrology And Urology in Hyderabad is seeking a friendly Guest Relations Executive to ensure a smooth, patient-centric experience for patients and their attendants across hospital visits.

The ideal candidate has 1–3 years of experience, holds a graduate degree, and demonstrates excellent communication, interpersonal skills, and the ability to handle queries with poise. Rotational shifts and hospital environment familiarity are preferred.

Qualifications

• Graduate in any discipline.
• 1–3 years of relevant experience.
• Hospitals/healthcare/customer service experience preferred.

Responsibilities

• Welcome and assist patients, attendants, and visitors.
• Provide guidance on OPD, diagnostics, billing, and admissions.
• Attend to queries and resolve concerns promptly.
• Coordinate with Front Office, Nursing, Doctors, and other departments.
• Handle feedback, complaints, and requests professionally.
• Maintain a welcoming reception area and reports.

Skills

Communication

Interpersonal skills

Patient-centric

Problem-solving

Teamwork

MS Office

English

Telugu/Hindi

Education

Graduate

Tools

MS Office

Job description

• Job Location: Hyderabad
• Industry: Healthcare / Hospital
• Department: Guest Relations / Front Office
• Employment Type: Full-Time
• Experience: 1–3 Years
• Qualification: Graduate in any discipline

Job Summary

We are looking for a friendly, professional, and patient-focused Guest Relations Executive to ensure a smooth and positive experience for patients and their attendants throughout their hospital visit.

Key Responsibilities

• Welcome and assist patients, attendants, and visitors in a courteous and professional manner.
• Provide guidance regarding OPD, consultations, diagnostics, billing, admissions, and other hospital services.
• Attend to patient and attendant queries and resolve concerns promptly.
• Coordinate with Front Office, Billing, Nursing, Doctors, Diagnostics, and other departments for smooth patient service.
• Handle patient feedback, complaints, and requests professionally.
• Follow up on patient concerns and ensure timely resolution.
• Assist patients with navigation within the hospital premises.
• Support VIP and special-category patients when required.
• Maintain proper communication and coordination with internal departments.
• Conduct patient rounds/feedback collection as assigned.
• Maintain a professional and welcoming environment at the reception and guest relations desk.
• Prepare and maintain required reports and records.
• Ensure compliance with hospital policies, service standards, and patient confidentiality.

Required Skills

• Excellent communication and interpersonal skills.
• Pleasant personality with a patient-centric approach.
• Good listening and problem-solving abilities.
• Ability to handle difficult or emotional situations calmly.
• Good coordination and teamwork skills.
• Basic computer knowledge and MS Office skills.
• Good command of English; knowledge of Telugu/Hindi will be an added advantage.

Preferred Candidate

• Candidates with experience in hospitals, healthcare, hotels, hospitality, customer service, or front office are preferred.
• Should be comfortable working in a hospital environment and in rotational shifts.
• Strong focus on patient satisfaction and service quality.

Salary: As per industry standards / based on experience.

Key Skills

• Guest Relations, Patient Relations, Hospital Front Office, Customer Service, Patient Experience, Communication Skills, Complaint Handling, Coordination, Healthcare Services.