Front Office Receptionist

Avarna Stays Llp; Faizabad; On-site; INR 210,000 - 320,000; Full time

Benefits offered by this job

Free meal

Free Accommodation

Job summary

Avarna Stays Llp is seeking a Front Office Executive to oversee daily front desk operations and guest services at the Faizabad property. You will welcome guests, manage check-ins/outs, handle queries, and coordinate with housekeeping to ensure smooth service.

The role requires friendly, confident, guest-focused behavior, basic PMS/OTA platform familiarity, and solid MS Office skills. This on-site position offers a stable work environment in a hotel setting.

Qualifications

• Good communication and interpersonal skills.
• Friendly, confident and guest-focused personality.
• Basic knowledge of hotel PMS and OTA platforms.
• Good computer and MS Office skills.
• Ability to handle guests and operational situations calmly.

Responsibilities

• Manage daily front office operations including check-in, check-out and guest services.
• Welcome guests warmly and ensure a smooth arrival and departure experience.
• Handle guest queries, requests and complaints professionally and promptly.
• Manage room reservations, availability, room status and guest information.
• Coordinate closely with Housekeeping and other departments for smooth operations.
• Assist the Property Manager in maintaining overall guest satisfaction and hotel standards.

Skills

Communication

Interpersonal skills

Guest focus

PMS knowledge

MS Office

Calm under pressure

Tools

Hotel PMS

OTA platforms

Job description

Key Responsibilities:

• Manage daily front office operations including check-in, check-out and guest services.
• Welcome guests warmly and ensure a smooth arrival and departure experience.
• Handle guest queries, requests and complaints professionally and promptly.
• Manage room reservations, availability, room status and guest information.
• Coordinate closely with Housekeeping and other departments for smooth operations.
• Assist the Property Manager in maintaining overall guest satisfaction and hotel standards.

What Were Looking For:

• Good communication and interpersonal skills.
• Friendly, confident and guest-focused personality.
• Basic knowledge of hotel PMS and OTA platforms.
• Good computer and MS Office skills.
• Ability to handle guests and operational situations calmly.

Perks and benefits

• Free meal
• Free Accommodation