Guest Relation Executive

Medical Trust Hospital; Kerala; Vor Ort; INR 190.000 - 279.000; Vollzeit

Zusammenfassung

Medical Trust Hospital in Kerala is seeking a front desk / patient services professional to welcome patients, guide arrivals, and reduce anxiety in a fast-paced clinical environment.

You will coordinate appointments, admissions, discharges, and diagnostic referrals, while connecting patients with doctors, nursing units, and billing teams to prevent miscommunication. Experience in hospital administration is preferred.

Qualifikationen

• Bachelor’s degree required; degrees in BBA, BSc or general arts/science also acceptable.
• Specialized degree in Hospital Administration / Healthcare Management is preferred.

Aufgaben

• Welcomes patients and visitors, guides them on arrival and reduces anxiety in a fast-paced clinical setting.
• Manages appointments, coordinates wait times, and helps patients navigate admissions, discharges, and diagnostic departments.
• Connects patients with doctors, nursing units, insurance/TPA desks, and billing teams to prevent miscommunication.
• Listens to patient grievances, resolves service issues promptly, and collects real-time feedback to improve hospital standards.
• Manages concierge services, language assistance, and travel or lodging coordination for out-of-town or international patients.

Ausbildung

Bachelor’s degree in Hospital Administration / Healthcare Management

Jobbeschreibung

Duties & Responsibilities

• Welcomes patients and visitors, guides them upon arrival, and helps reduce anxiety in a fast-paced clinical setting.
• Manages appointments, coordinates wait times, and helps patients navigate admissions, discharges, and diagnostic departments.
• Connects patients with doctors, nursing units, insurance/TPA desks, and billing teams to prevent miscommunication.
• Listens to patient grievances, resolves service issues promptly, and collects real-time feedback to improve hospital standards
• Manages concierge services, language assistance, and special travel or lodging coordination for out-of-town or international patients.

Qualification

Any Bachelor’s Degree (such as BBA, BSc, or general arts/science), Bsc Computer or specialized degrees in Hospital Administration / Healthcare Management.

Pay: ₹17,000.00 - ₹25,000.00 per month

Work Location: In person