Guest Relation Executive

Smartworks; Pune District; On-site; INR 240,000 - 420,000; Full time

Job summary

Smartworks in Pune is seeking a Guest Relations Executive to be the frontline contact for member queries and to manage reception during business hours. This role supports the Account Management team and helps foster a welcoming, collaborative environment for members through events and strong relationship-building.

Ideal candidates have 0-2 years in hospitality or coworking, with a hospitality degree, and excellent communication and organizational skills to thrive in a fast-paced setting.

Qualifications

• 0-2 years of work experience in hotel/coworking industry.
• Hospitality or related degree(s).
• Thrive in a fast-paced environment while maintaining excellent attention to detail.
• Strong communication, organization and project management skills.

Responsibilities

• Be the first level SPOC for customer level queries.
• Manage reception during business hours.
• Illustrate Smartworks' core values and strive to achieve our mission.
• Support the Account Management team to achieve key objectives.
• Create a welcoming and collaborative environment for our members through events and building relationships between members.
• Ensure that the building is fully operational and processes are running smoothly.
• Assist with move-ins and move-outs; prepare and distribute member welcome packets.
• Greet members and other visitors, track walk-ins, schedule tours, and send confirmation emails.

Skills

Hospitality experience

Communication skills

Attention to detail

Organization

Education

Hospitality degree

Job description

Designation: Guest Relations Executive

Department: Account Management

Key Roles & Responsibilities:

• Be the first level SPOC for customer level queries.
• Manage reception during business hours.
• Illustrate Smartworks' core values and strive to achieve our mission.
• Support the Account Management team to achieve the following:
• Create a welcoming and collaborative environment for our members through events and building relationships between members.
• Ensure that your building is fully operational, and processes are running smoothly.
• Assist with move-ins and move-outs; prepare and distribute member welcome packets.
• Take direction from the Account Manager to support the Team as necessary.
• Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

Skills & Qualification Required:

• 0-2 years of work Experience in Hotel/coworking industry
• Hospitality or other related degrees.
• Thrive in a fast-paced environment while maintaining excellent attention to detail.
• Strong communication, organization and project management skills