Guest Relation Executive

Incuspaze Solutions; Hyderabad, Chennai; In loco; INR 300.000 - 450.000; Tempo pieno

Descrizione del lavoro

Incuspaze Solutions in Hyderabad is seeking a proactive Front Desk and Member Experience executive to warmly welcome members, guests, and clients, guide onboarding, and support workplace usage.

You will handle frontline communications, coordinate meetings and facilities, manage records, and assist with security and logistics to keep the coworking space safe, organized, and welcoming.

Competenze

• Graduate in Hospitality, Business Administration, or related field.
• Strong communication and interpersonal skills.
• Proficiency in MS Office; CRM or coworking software a plus.
• Ability to multitask and stay calm under pressure.
• Customer-focused with proactive attitude.

Mansioni

• Greet members, clients, and visitors with a professional, friendly demeanor.
• Assist onboarding and guide workspace usage, facilities and services.
• Handle member concerns and ensure timely resolution.
• Coordinate calls, emails, and inquiries about services.
• Manage bookings, inventory, and vendor coordination.
• Oversee visitor registrations and access control.

Conoscenze

Communication skills

Interpersonal skills

MS Office

CRM familiarity

Multitasking

Customer focus

Formazione

Bachelor's degree

Descrizione del lavoro

Key Responsibilities

Member & Guest Experience

• Welcome and greet members, clients, and visitors, ensuring a professional and friendly experience.
• Support new members during onboarding and provide guidance on workspace usage, facilities, and services.
• Handle member concerns, requests, and feedback, ensuring timely resolution.
• Assist in organizing community events, workshops, and networking sessions.

Frontline Communication

• Manage incoming calls, emails, and inquiries related to office space, memberships, meeting rooms, and other services.
• Coordinate with the sales team for leads, walk-ins, and prospective client queries.
• Maintain member records and ensure proper documentation.

Operations & Facility Coordination

• Work with housekeeping, pantry, and security teams to ensure the workplace is clean, safe, and well-maintained.
• Coordinate meeting room bookings, event spaces, and office supplies for members.
• Ensure adherence to building protocols, health & safety measures, and visitor access policies.

Logistics & Administration

• Receive, log, and distribute courier, parcels, and mail for members.
• Maintain office inventory, stationery, pantry supplies, and ensure timely replenishment.
• Assist in managing vendor coordination and basic facility requests.

Access & Security Management

• Ensure only authorized members, staff, and visitors access the premises.
• Oversee visitor registrations, ID checks, and movement within the office space.

Qualifications & Skills

• Graduate in Hospitality, Business Administration, or related field preferred.
• Strong communication and interpersonal skills.
• Proficiency in MS Office; familiarity with coworking management or CRM software is an advantage.
• Ability to multitask and maintain a calm, professional demeanour under pressure.
• Customer-focused mindset with a positive and proactive attitude.