Member Relations Manager

91 Springboard Business Hub Private Limited; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

91Springboard Business Hub Pvt. Ltd. is seeking a Member Relations Manager for our Hyderabad hubs.

You will greet guests, assist members, and handle inquiries about memberships, facilities, and services, while maintaining a welcoming environment to boost member satisfaction. You will support onboarding, hub tours for prospective clients, and build strong member relationships. The role also involves driving seat expansion opportunities, renewal revenue, and coordinating facility-related tasks

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience, preferably in hospitality or co-working spaces.
• Strong problem-solving abilities and a proactive approach.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of office management tools (CRM, booking systems) is a plus.

Responsibilities

• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.
• Address and resolve member concerns and requests efficiently.
• Assist with onboarding new members and provide hub tours to prospective clients.
• Build relationships with members to foster a strong community.
• Actively seek seat expansion opportunities with the existing teams.
• Price escalation upon renewal of team contracts.
• Drive ancillary revenue such as meeting room, day passes etc.
• Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
• Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
• Monitor and restock office supplies, beverages, and amenities.
• Assist in organising and promoting networking events, workshops, and community activities.
• Encourage collaboration and engagement among members.
• Support marketing efforts for events and special initiatives.

Skills

Communication

Customer service

Interpersonal skills

Tools

CRM

Booking systems

Job description

Job Description

Permanent

Company: 91Springboard Business Hub Pvt. Ltd.

Designation: Member Relations Manager

About the Company:

At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptionalexperiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 34+ hubs across eightcities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range offlex workspace solutions in India, offering access to one of the country’s largest networks of working professionals. Ourcommunity boasts over 25,000+ members across 50 diverse industries like IT, Fintech, Edutech, Logistics, Media andEntertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or largeenterprise, we have something for everyone at every phase of their journey.

Key Responsibilities:

• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.
• Member Support & Engagement:
  • Address and resolve member concerns and requests efficiently.
  • Assist with onboarding new members and provide hub tours to prospective clients
  • Build relationships with members to foster a strong community.
• Business & Growth:
  • Actively seek seat expansion opportunities with the existing teams.
  • Price escalation upon renewal of team contracts.
  • Drive ancillary revenue such as meeting room, day passes etc.
• Facility & Operations Support:
  • Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
  • Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
  • Monitor and restock office supplies, beverages, and amenities.
• Events & Community Building:
  • Assist in organising and promoting networking events, workshops, and community activities.
  • Encourage collaboration and engagement among members.
  • Support marketing efforts for events and special initiatives.

Requirements:

• 0-2 Years experience in Hospitality or service industry
• Excellent communication and interpersonal skills.
• Customer service experience, preferably in hospitality or co-working spaces.
• Strong problem-solving abilities and a proactive approach.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of office management tools (CRM, booking systems) is a plus.