Guest Relation Executive

Skyline Vision Mumbai; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Skyline Vision Mumbai is seeking a Guest Relations / Front Office professional to warmly welcome visitors at the Amber Spaces sales office and project site in Mumbai. You will coordinate appointments, site visits, and follow-ups, while maintaining CRM/ERP records and ensuring a premium guest experience.

The role requires graduate education and substantial experience in guest/client relations, hospitality, or premium real estate client servicing.

Qualifications

• Graduate in any discipline.
• 35 years of experience in guest relations, client relations, customer experience, front office, hospitality, luxury retail, commercial real estate, or similar roles.
• Experience in commercial real estate, premium real estate, hospitality, or corporate client servicing preferred.

Responsibilities

• Welcome and engage prospective clients, investors, business owners, channel partners, and other visitors at the Amber Spaces sales office and project site.
• Coordinate client appointments, walk-ins, meetings, and site visits.
• Understand visit purpose and coordinate with the relevant Sales Team member.
• Ensure seamless coordination between clients and the Sales Team during site visits and subsequent interactions.
• Maintain records of client visits, enquiries, appointments, and visit outcomes in the CRM/ERP system.
• Coordinate with the Sales Team for timely follow-up on prospective clients and commercial property enquiries.
• Handle initial enquiries and provide basic information regarding the commercial project, directing detailed queries to the Sales Team member.
• Ensure that the sales office, experience centre, project site, and client-facing areas are maintained to a high standard.
• Coordinate hospitality arrangements and ensure a comfortable and professional experience for all guests.
• Collect client feedback and share insights with the reporting manager and Sales Team.
• Maintain professional relationships with clients, channel partners, investors, and other stakeholders.
• Ensure that all client interactions reflect the premium positioning and professional standards of Amber Spaces and Superb Realty.
• Assist the Sales Team in maintaining a smooth and organized client experience throughout the sales process.

Skills

Guest relations

Client relations

Customer experience

Front office

Education

Graduate degree

Tools

CRM

ERP system

Job description

Key Responsibilities

• Welcome and professionally engage prospective clients, investors, business owners, channel partners, and other visitors at the Amber Spaces sales office and project site.
• Manage and coordinate client appointments, walk-ins, meetings, and commercial property site visits.
• Understand the purpose and requirements of each guest's visit and coordinate with the relevant Sales Team member.
• Ensure seamless coordination between clients and the Sales Team throughout the site visit and subsequent interactions.
• Maintain accurate records of client visits, enquiries, appointments, and visit outcomes in the CRM/ERP system.
• Coordinate with the Sales Team for timely follow-up on prospective clients and commercial property enquiries.
• Handle initial enquiries and provide basic information regarding the commercial project, while directing detailed queries to the concerned Sales Team member.
• Ensure that the sales office, experience centre, project site, and client-facing areas are maintained to a high standard.
• Coordinate hospitality arrangements and ensure a comfortable and professional experience for all guests.
• Collect client feedback and share relevant insights with the reporting manager and Sales Team.
• Maintain professional relationships with clients, channel partners, investors, and other stakeholders.
• Ensure that all client interactions reflect the premium positioning and professional standards of Amber Spaces and Superb Realty.
• Assist the Sales Team in maintaining a smooth and organized client experience throughout the sales process.

Qualifications & Experience

• Graduate in any discipline.
• 35 years of experience in Guest Relations, Client Relations, Customer Experience, Front Office, Hospitality, Luxury Retail, Commercial Real Estate, or a similar customer-facing role.
• Prior experience in commercial real estate, premium real estate, hospitality, or corporate client servicing will be preferred.