Guest Relation Executive

Smartworks; Hyderabad, Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Smartworks in Hyderabad invites applications for a Guest Relations Executive. You will be the first level SPOC for member queries, manage reception during business hours, and greet visitors while upholding Smartworks' core values and mission.

You will support the Account Management team to foster a welcoming environment for members through events and strong relationships, while ensuring the building operates smoothly and move-ins/outs are handled efficiently.

Qualifications

• 0-2 years of work experience in hotel/coworking industry.
• Hospitality or related degrees.
• Thrive in a fast-paced environment while maintaining excellent attention to detail.
• Strong communication, organization and project management skills.

Responsibilities

• Be the first level SPOC for member queries.
• Manage reception during business hours.
• Create welcoming and collaborative environment for our members through events and building relationships.
• Ensure that your building is fully operational, and processes are running smoothly.
• Assist with move-ins and move-outs; prepare and distribute member welcome packets.
• Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

Skills

Customer service

Communication

Organization

Event coordination

Education

Hospitality degree

Job description

Designation: Guest Relations Executive

Department: Client Experience & Operations

Key Roles & Responsibilities:

• Be the first level SPOC for customer level queries.
• Manage reception during business hours.
• Illustrate Smartworks' core values and strive to achieve our mission.
• Support the Account Management team to achieve the following:
• Create a welcoming and collaborative environment for our members through events and building relationships between members.
• Ensure that your building is fully operational, and processes are running smoothly.
• Assist with move-ins and move-outs; prepare and distribute member welcome packets.
• Take direction from the Account Manager to support the Team as necessary.
• Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

Skills & Qualification Required:

• 0-2 years of work Experience in Hotel/coworking industry
• Hospitality or other related degrees.
• Thrive in a fast-paced environment while maintaining excellent attention to detail.
• Strong communication, organization and project management skills