Guest Relation Executive

China Gate Restaurants; Mumbai; In loco; INR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

China Gate Restaurants in Mumbai is looking for a well-presented Guest Relations Executive (GRE) to ensure an excellent dining experience. You will welcome guests, manage reservations, handle queries, and coordinate between guests and staff.

The role requires strong communication skills, a customer-focused attitude, and the ability to handle concerns calmly while maintaining professionalism. A friendly, presentable appearance is valued to create a welcoming atmosphere in our restaurant.

Competenze

• Prior experience in guest relations or hospitality preferred.
• Excellent communication and interpersonal skills.
• Pleasant personality with a professional appearance.
• Strong customer service and ability to resolve problems.

Mansioni

• Welcome and greet guests warmly upon arrival.
• Manage guest reservations, walk-ins, and seating arrangements.
• Escort guests to their tables and assist with menu queries.
• Handle guest complaints, feedback, and special requests professionally.
• Coordinate with restaurant managers, captains, and service staff.
• Ensure guest satisfaction throughout their dining experience.
• Maintain guest records and reservation details.
• Assist in managing VIP guests and special occasions.
• Follow up with guests to ensure a positive dining experience.

Conoscenze

Guest handling

Communication skills

Reservation management

Problem solving

Team coordination

Professional etiquette

Descrizione del lavoro

Job Description Guest Relations Executive (GRE)

Restaurant | Full-Time

Position: Guest Relations Executive (GRE)
Department: Operations / Guest Relations
Industry: Hospitality Restaurant

Job Type: Full-Time

Job Summary

We are looking for a well-presented, friendly, and customer-oriented Guest Relations Executive (GRE) to ensure an excellent dining experience for guests. The candidate will be responsible for welcoming guests, managing reservations, handling guest queries, and ensuring smooth coordination between guests and restaurant staff.

Key Responsibilities

• Welcome and greet guests warmly upon arrival.
• Manage guest reservations, walk-ins, and seating arrangements.
• Escort guests to their tables and assist with menu-related queries.
• Handle guest complaints, feedback, and special requests professionally.
• Coordinate with restaurant managers, captains, and service staff.
• Ensure guest satisfaction throughout their dining experience.
• Maintain guest records and reservation details.
• Assist in managing VIP guests and special occasions.
• Follow up with guests to ensure a positive dining experience.

Requirements

• Previous experience in guest relations or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Pleasant personality with a professional appearance.
• Strong customer service and problem-solving skills.
• Ability to handle guest concerns calmly and professionally.
• Good coordination and multitasking abilities.
• Knowledge of restaurant operations is an added advantage.

Skills Required

• Guest handling and customer service
• Communication and interpersonal skills
• Reservation management
• Problem-solving
• Team coordination
• Professional etiquette

Ideal Candidate: Someone who is confident, presentable, approachable, and passionate about delivering exceptional guest experiences.